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Analyste, mat riel de formation / Training Material Analyst At CAE Inc.

Location: Saint-Laurent, Quebec

Job Description

CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. Backed by a 70-year record of industry firsts, we continue to help define global training standards with our innovative virtual-to-live training solutions to make flying safer, maintain defence force readiness and enhance patient safety. We have the broadest global presence in the industry, with 8,000 employees, 160 sites and training locations in over 35 countries. Each year, we train more than 120,000 civil and defence crewmembers and thousands of healthcare professionals worldwide. www.cae.com





Analyste, matériel de formation / Training Material Analyst

Position Type:


Regular

Role and Responsibilities

(English will follow)


L’équipe du service des solutions mondiales de formation de CAE est actuellement à la recherche d’un nouveau membre pour soutenir le développement et la distribution de matériel de formation didactique. Vous possédez les connaissances techniques et les compétences relationnelles nécessaires pour bien accomplir ce travail.


L’analyste du matériel de formation offre un soutien de qualité pour les applications et les outils aux employés et aux utilisateurs externes. Vous serez responsable du soutien pour les applications et de la distribution du matériel de didacticiels et travaillerez avec les développeurs de didacticiels, les instructeurs et les administrateurs aux centres de formation en aviation commerciale et de formation en aviation d’affaires. Vous serez également responsable du développement du didacticiel, notamment des présentations PowerPoint et des manuels.


Vos défis


Soutien informatique/outils

  • Fournir un soutien opérationnel et technique quotidien concernant les systèmes et les outils de didacticiels.
  • Travailler avec les utilisateurs finaux (clients ou employés) et avec les services informatiques pour cerner les problèmes et les résoudre.
  • Documenter les processus et les procédures pour la gestion de tous les aspects des outils.
  • Surveiller les outils et produire des rapports.
  • Aider à l’amélioration continue des outils : collaborer avec les TI ou le fournisseur et avec les utilisateurs de l’entreprise à l’amélioration continue des outils.

Développement de dicaticiels

  • Apporter des modifications au matériel de formation (diapositives PowerPoint, plans de leçon, manuels à l’intention des clients, manuels à l’intention des instructeurs), comme approuvées en vertu du processus de gestion des changements ou du plan de développement.
  • Mettre à jour et communiquer l’état d’avancement des tâches, des problèmes et des risques au chef des programmes, au chef de projet et à l’équipe.
  • Communiquer avec les pilotes experts en la matière pour développer le matériel de formation, fournir des conseils et des directives, effectuer le suivi des progrès et résoudre les problèmes.

Vos forces

  • Au minimum, un diplôme d’études collégial est exigé.
  • De deux à cinq ans d’expérience en soutien, en formation ou dans un poste technique dans un domaine lié au service à la clientèle; une expérience des fonctions d’administration des systèmes est un atout.
  • Bonnes aptitudes pour la résolution de problèmes, notamment pour la résolution de problèmes commerciaux et techniques complexes, et capacité à faire des présentations et à fournir des explications aux entreprises et aux utilisateurs en général.
  • Excellentes aptitudes en matière de relations interpersonnelles, de résolution de problèmes et d’analyses.
  • Motivation personnelle et bonnes aptitudes axées sur le service à la clientèle. Capacité à travailler de façon indépendante et en équipe pour résoudre des problèmes de clients sans supervision serrée dans un environnement dynamique et au rythme rapide.
  • Excellentes compétences organisationnelles et en matière de prise de décision et de gestion du temps. Capacité à accomplir plusieurs tâches en même temps et à gérer de nombreuses tâches et priorités avec un minimum de supervision.
  • Excellentes aptitudes pour la communication (écrite et orale) et pour les relations interpersonnelles
  • Connaissance et expérience approfondies de l’utilisation des programmes de Microsoft Office et d’Internet Explorer.
  • Bilinguisme est requis.
  • Expérience dans l’industrie de l’aviation, un atout

******

The CAE Global Training Solutions department is currently looking for a new member to join our team to support the development and distribution of courseware training material. You have both technical knowledge and people skills to do this job well.


The Training Material Analyst provides high quality application & tool support to both internal employees and external users. You will be responsible for supporting the applications for distributing courseware material and will work with courseware developers, instructors and admins at the Commercial Aviation Training (CAT) and Business Aviation Training (BAT) centers. You will be also be responsible for developing courseware including PowerPoints and manuals.


Your challenges


Systems /Tools Support

  • Provide daily operational and technical support on courseware systems and tools.
  • Work with end users (customers and/or employees) and Information Technology to identify issues and troubleshoot and resolve issues.
  • Document processes and procedures for the management of all the aspects of the tools
  • Monitor tools and provide reports.
  • Assist in continuous improvements of tools - collaborating with the IT and/or vendor and the business users on continuous improvement of the tools.

Courseware Development

  • Execute modifications to training material (PowerPoint slides, Lesson Plans, client manuals, instructor manuals), as approved under the change management process or development plan.
  • Communicate status of tasks, issues/risks to Program Manager, PM and to team.
  • Interact with pilot subject matter experts (SMEs) in the development of the training material, providing guidance and direction, track progress, address issues.

Your strengths

  • Minimum college degree required.
  • 2-5 years of experience with support, training, or a technical position in a customer service related field; experience in system administration role is an asset.
  • Good problem-solving skills used for resolving complex business and technical issues, and ability to present and explain to the business and to the user community at large.
  • Strong interpersonal, problem solving, and analytical skills.
  • Self-motivated and strong customer service-oriented skills, who can work independently and collaboratively to resolve client issues without detailed supervision in a fast-paced, dynamic environment.
  • Excellent organizational, decision-making, and time management skills - ability to multi-task and handle multiple tasks and priorities with minimal supervision.
  • Strong communication (written and spoken) and interpersonal skills.
  • Solid knowledge and experience using Microsoft Office and Internet Explorer programs
  • Bilingual skills are required.
  • Experience in the aviation industry an asset.



CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.



Equal Employment Opportunity

CAE is firmly committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the company.