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Work Order Administrator At C&W Services

Location: Vancouver, British Columbia

Job Description

This position is responsible for supporting the work management for the cleaning services team. This includes capturing customer requests, acknowledging and assigning work, closing out work tickets and reporting activity. Must be organized, proficient computer skills, able to multi-task and communicate effectively with Operations, Tenants and our Customers.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

  • Operate in a work management system.
  • Answer phone calls
  • Dispatch work requirements
  • Construct an email acknowledging work
  • Review incoming work orders and designate accordingly based on priority, task and group assignment
  • Update and close work requests
  • Reviewing reports and identifying overdue work orders, which pose a risk to quality assurance.
  • Evaluate status of work and report problems to supervisor and/or management and provide recommendations
  • Updating customers on status of scheduled work.
  • Continuous improvement with scheduling process and methodology.
  • Other duties as assigned.


Qualifications

Requirements & Qualification:

  • Sound foundation with computers and their uses in the email and database entry.
  • Must be organized and able to maintain a schedule.
  • Strong communication skills
  • Verbal and written communication skills
  • Ability to speak and write in English required, communicating in Punjabi, Tagalog and Spanish is a plus.

Work Schedule: 7am – 4pm, Monday - Friday

A leader in facilities services with 65 years of experience. C&W Services is one of the largest facility services companies in the USA & Canada with a 65-year history of helping clients drive down operating expenses, increase facility efficiency and up-time, enable strategic business decisions and create positive experiences for the people who work, shop, learn, live and play in the facilities we maintain. We’re building the best team in the industry – our people are the heart and vitality of C&W Services. In joining C&W Services, you’re joining a firm with a rich history, blue-chip client list, and the backing of sister company Cushman & Wakefield, one of the world’s largest property advisory firms and the reason for our success is simple: talented people. Visit our website at https://cwservices.com/.

Candidates must be able to successfully pass a background check, including criminal history.