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Building Services Administrator At Broadstreet Properties LTD

Location: Campbell River, British Columbia

Job Description

Do you thrive in a fast-paced customer service environment? Do you have a knack for problem-solving and the ability to explain solutions to others? If so, Broadstreet Properties has an opportunity for you!

We are looking for full-time or part-time Building Services Administrators to be responsible for responding to current tenant maintenance inquiries. The role delivers exceptional customer service and handles all maintenance requests in a timely and professional manner by communicating over the phone and online.

RESPONSIBILITIES

  • Respond to client inquiries in a professional and timely manner
  • Provide a high level of customer service
  • Troubleshoot maintenance issues and provide viable solutions
  • Document tenant interactions in appropriate database or software
  • Place maintenance orders with accuracy
  • Utilize conflict resolution skills to ensure a high level of client service
  • Adhere to both corporate and departmental policies and procedures
  • Promote the company in a positive image to all current and potential clients

REQUIREMENTS

  • Previous experience in the customer service industry
  • Advanced level of proficiency with MS Office Suite and data entry
  • Minimum 45 wpm typing speed
  • Ability to work well under pressure in a changing environment
  • Strong attention to detail and multi-tasking skills
  • Ability to deal with clients in a sensitive and tactful manner
  • Professional verbal and written communication skills
  • General maintenance knowledge considered an asset
  • Available full-time Monday to Friday from ~8:00AM-4:30PM or available part-time Tuesday to Friday from ~4:00PM-8:00PM and Saturday ~8:00AM-4:30PM.

BENEFITS

  • Employer paid medical, dental, and vision coverage (full-time employees)
  • Registered Pension Plan (full-time employees)
  • $170 yearly health & wellness benefit
  • Breakfast and lunch provided daily