Log In Employers
Manager Managing Consultant - Health Anesthesia Sales Representative - Canada Software Developer- Shotgun PRINCIPAL Site Reliability Engineer - Toronto JavaScript Developer Software Developer Inside Sales Consultant Platform Solution Architect Sales Engineer Senior Java Developer Customer Success Manager - Toronto IELTS Administrative Assistant Escalations Senior Software Developer Senior Consultant Casual Inventory Bridge Inspector Business Development Executive - Food Software Developer Senior Industrial Engineer Spatial Database and Web Application Software and Data Engineer Ground Systems Analyst Business Process Manager Mechanical Designer Pro AV Business Development Manager Brand Strategist Sr Senior Sitecore Developer Client Services Manager Software Developer Research Scientist - NLP Project Engineer - SW Intermediate React Developer Regulatory Submission Associate - Kernel Software Developer Analytics Developer Transportation Engineer Finance Administrator Director of Marketing and Communications Java Developer - Backend Server Account Manager Full-Stack Developer Parts Advisor DevOps Outside sales Representative New Graduate Opportunities Director Developer - Billing All Jobs
0x 10% Happier 101 Commerce 1010data 10x Genomics 11 Honore 128 Technology 1366 Technologies 15Five 17 Media 17zuoye 1C Company 1Crowd 1HUDDLE 1QBit 1World Online 1mg 1stdibs 21viaNet 23andMe 2C2P 2RedBeans 2U Inc. 2lemetry 2nd Address 360 Mobile Security 36Kr 3D Robotics 3D Systems 3Pillar Global 3Scan 3T Biosciences 3VR 3YOURMIND 4:33 Creative Lab 4INFO 500 Startups 500px 51 Credit Card Manager 51talk 55ip 58 Daojia 5miles 6 River Systems 6sense 7Park Data 7shifts 8 Securities 82 Labs Inc. 8i 8th Wall 8tracks Radio 8x8 Inc 90 Seconds 908 Devices 91springboard 99 9F Fintech Holdings Group 9stacks A Million Ads A10 Networks AB Tasty ABBYY ABEJA ABSENTIA ACL Services ACORN OakNorth Holdings Ltd. ACV Auctions ADC Therapeutics ADENTS HTI ADOR ADP ADVANO ADYOULIKE AEVI International AEye, Inc. AGNC Investment AID:Tech AISense Inc. AISpeech ALPHA AND CO AOptix Technologies APDM Wearable Technologies APUS Group AQMETRICS ARMO BioSciences ASR Microelectronics AT&T AT&T ATI Physical Therapy AUTO1 Group AV Homes AVG Technologies AWAL AYLIEN AYR Aahaa stores All Companies
My Profile Log Out

Director of Customer Support At brightwheel


Denver, Colorado

Salary Range

$90K - 105K USD per year

Job Description

We re building the first mobile platform for early education with the largest network of schools and providers across the globe. Based in San Francisco & Denver, our team is passionate, talented, and customer-focused. We feel fortunate to be able to build a platform that has a measurable impact on the daily lives of teachers, parents, and kids.

If interested, please apply through this link:

Brightwheel is seeking an experienced leader to manage the Customer Support team. This role reports to the Head of Sales & Services and includes the full customer support experience: responding to inbound requests for support through multiple channels, crafting helpful materials for schools, building and maintaining a support resource center, and ensuring schools are set up for success.

This role will manage a large team and will work closely with Sales, Onboarding and Success, Marketing, and Product Development to improve the brightwheel customer experience for educators and parents across the country.

We are looking for someone who is both operationally excellent and an outstanding people leader.

Define and track Customer Support KPIs and goals; analyze relevant data to improve processes, drive innovation, and inform decisions.
Own the entire support organization and ensure we have the correct resources in place while also planning future organizational design.
Lead and grow the Customer Support team. This team serves on the front line and is critical to delivering an amazing customer experience, as well as providing important feedback to improve our product and service. We ll look to you to inspire and unify people around a vision; act as a technical expert while empowering people to act with autonomy; coach team members to develop themselves personally and professionally.
Work with cross-functional teams to create a feedback loop for customer insights and drive business KPIs around engagement, support levels, and retention.

Ideal Candidate Will Have:
Bachelor's degree, 8+ years experience (3+ years managing teams of significant size)
Experience leading and scaling a Customer Support organization, working in high-growth performance based environments
Demonstrated ability surrounding capacity planning & shift management.
Experience leading a scaled support team and working in high-growth, performance-focused environments required
The ability to inspire and lead a team with passion, empathy, integrity, and transparency
An ability to either directly identify with our customer profile (teachers, administrators, and parents) or quickly understand and translate customer profiles from other industries to early education
Active listening, speaking, and writing skills
Patience, drive, and appetite for early stage benefits and challenges, invested in solving both high- and low-level problems

Apply directly through this link today!

Get hired at brightwheel

You're one short application away from your dream job