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Customer Support Specialist At Bridgit

Location: Kitchener, Ontario

Job Description

Bridgit develops cloud-based applications for the construction industry. We are passionate about creating products that solve real pain and make our customers and their workforce productive and happy.

Bridgit’s Software replaces the existing manual data entry and paper-based process for tracking construction site deficiencies. Think of it as bug tracking for the construction industry. Thousands of real estate developers, general contractors, foremen and trade workers, rely on Bridgit Software every day to decrease costly downtime while improving communication and project visibility.

We’re seeking a Customer Support Specialist to support our rapidly expanding customer base.

Duties:

Manage project set-ups for customers across all tiers, consisting of reading and interpreting various document types to extract necessary data and import into Bridgit’s Software.

Document types include, but are not limited to:

  • Excel spreadsheets
  • Checklists (Word, Excel, PDF format)
  • Blueprints
  • Manage all administrative tasks on the Customer Success team, including ongoing project maintenance
  • Deliver high quality service to all customer support requests that are received through all support channels
  • Diagnose and resolve technical or hardware issues that may be resultant of device or network issues. Research required information using all resources available to you
  • Determine which issues should be escalated, and escalate issues to the appropriate department/individual
  • Be an expert on common issues and complaints and any workarounds. Communicate the appropriate work around for identified issues.
  • Support channels to be monitored include but may not be limited to:
  • Emails received in the support mailbox
  • Phone calls/voicemails received to the support phone line
  • Phone calls/voicemails received to your direct line
  • Chat messages received on the chat portal

Skills and Competencies:

  • Time management
  • Positive, friendly attitude
  • Strong verbal and written communication skills
  • Ability to dissect and organize large sets of data
  • High accuracy and keen attention to detail
  • Intermediate proficiency with the entire Microsoft Office Suite

Our ideal candidate holds a degree or diploma from a recognized post-secondary institution and has 1-2 years of experience in a software or hardware support role

If this sounds like you, we’d love to hear from you! Please send your resume and cover letter to careers@bridgitsolutions.com to the attention of Melissa Diaz, Customer Success Team Lead.