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Software Support Engineer At Bridgewater


Ottawa, On

Job Description

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

We’re looking for a technical minded professional to add to our Technical Assistance Center team in Ottawa.

What will your job look like?

  • You will have a direct impact on the ongoing health of production environments.

  • You will have ownership in resolving issues encountered by the customer, with backup from technical experts within Amdocs, and 3rd party teams where applicable.

  • Your job will often involve reproducing issues in Amdocs labs, and/or in the customers’ own labs, to help determine the best path to resolution.

  • You will participate in a 24x7 on-call rotation shared with the rest of the team.

  • You will help keep internal knowledge, and policies & procedures, up to date in order to assist the team in delivering optimal customer support.

What you need is

  • 3+ years of previous technical support experience working directly with enterprise and corporate accounts, internal sales and deployment teams, and/or channel partners.

  • 3+ years of practical experience working with Linux (or Unix) operating systems.Applicants must demonstrate good working knowledge of system commands and diagnostic functions.

  • The ability to demonstrate a strong working knowledge of networking concepts (TCP/IP and UDP), network protocols (Diameter, RADIUS), and network diagnostic tools such as Wireshark.

  • Self-motivation and the ability to work independently, using your own initiative.

  • Excellent organizational, and communication skills are a must.

  • Proven skills in solving complex software and network related issues.

Extra Credit for:

  • Layer 2/3 network troubleshooting experience

  • Router/switch/load balancer/DRA troubleshooting experience

  • Experience and working knowledge of 3G/4G telecommunication systems

  • Hands on experience with Gx/Gy/S6a/Rx and Sh interfaces

  • NFV / VM (OpenStack) / Orchestration / NoSQL

Why you will love this job

  • The excitement of working in a fast-paced and dynamic work environment with highly skilled professionals

  • Learning about how industry leading companies use the latest network technology to provide the must-have features to their mobile network customers to stay ahead of the competition

  • Working directly on production systems in live customer environments

  • Communicating with customers from some of the top mobile service providers around the world

Your career at Amdocs starts by applying here! So why wait?

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