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Administrator & Contract Coordinator At Boston Pizza

Location: Richmond, British Columbia

Job Description

Reporting to the Senior Support Manager, Client Services the Administrator & Contract Coordinator position is responsible for answering calls, creating tickets and dispatching to technicians for store support. The role also is accountable for coordination, tracking and communication regarding contracts for software and hardware support for Boston Pizza stores. This position is the central liaison with stores regarding contract terms and issues and maintains and provides departmental documentation of; Policy & Procedures, Processes and Services.

Duties and Responsibilities:

  • Central contact for all incoming support calls requiring technical support
  • Maintain helpdesk support standards for all stores via phone and email queries
  • Create support tickets and action to technicians accordingly
  • Responsible for the administration of Store Service and Support Contracts
  • Responsible for maintaining all contractual records, documentation and contract database
  • Responsible for maintaining compliance projects which includes managing communication, contract tracking, and engagement with the locations.
  • Ensures that invoicing for software and hardware support are coordinated with finance
  • Communicates with hardware vendors on contracts and invoicing
  • Updates databases, tracking reports, and memos including Intranet postings
  • Communicates and reports to management regarding contract issues and compliance
  • Assist with communications and projects relating to special menu items, promos, menu programming, online ordering, hardware requests and other store requests
  • Assists with payroll for team, and ensuring after hours support has been programmed and scheduled
  • Implement and execute proper procedures and protocols; best practices
  • Support the management team on weekly and monthly reporting requests
  • Establish and maintain our POS Solution Centre Service Level Agreement standards with stores and all offices
  • Create and maintain documented procedures for store based and corporately used technologies supported by the POS Solution Centre
  • Provide reports and statistics for key project or software deployments and initiatives
  • Perform other duties and tasks as assigned by the management team

Requirements:

  • 2 - 3 years of customer service/sales and/or administrative experience
  • Ability to communicate with technical & non- technical users/clients & employees
  • Must be detail oriented with outstanding organizational, verbal and written communication skills
  • Enthusiastic in dealing with new challenges and exercises professionalism
  • Exceptional customer service skills; must have strong interpersonal communication and problem solving skills
  • Team player but able to perform well independently
  • Ability to administer several projects independently and concurrently, with ongoing changes in priority
  • Strong project management skills
  • Good working knowledge of Microsoft Office Suite
  • Ability to cope effectively during extremely busy periods and pay attention to detail and deadlines
  • Proactive with excellent organizational and time management skills, and multitasking abilities
  • Experience or understanding of Restaurant Operations is an asset

Application instructions:

We thank all interested applicants for applying; only those individuals shortlisted for an interview will be contacted