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Guest Services Representative (GSR) - UP Express At Bombardier


Toronto, On

Job Description

Guest Services Representative (GSR) - UP Express-TOR04128



At Bombardier, 70,000 employees in 60 countries work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we'll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

As a member of the Bombardier Services Americas team, we have an exciting opportunity for you to work onboard the Union Pearson Express Trains as a Guest Services Representative. The Union Pearson Express will connect the country's two busiest transportation hubs, Toronto Pearson International Airport and Union Station in downtown Toronto, with each one way trip taking approximately 25 minutes. This service will be starting up in time for the Pan Am and Parapan Am Games in summer 2015. The service will combine the easy convenience of rail travel with graceful design and superior service.

As a Union Pearson (UP) Express Guest Services Representative (GSR) you will be accountable for all Guest Services activities on-board trains and at stations. You will ensure that guests are consistently provided with the highest quality experience while traveling on the UP Express.You will deliver various guest services activities and provides guests with information and answers to inquires. In addition, as a GSR you will ensure care and control of all GSR-related equipment (i.e. fare validator), lost and found articles, or other products used to carry out your job.

A detailed job description will be discussed with candidates as part of our recruitment process. A summary of key duties and responsibilities is outlined herein:

Must be mentally and physically fit when reporting for duty and not under the influence of drugs or alcohol. Must be prepared to work variable, elongated, and split shifts, including weekends and holidays.


To sum it up our ideal candidate for this role would be described as follows:
You are vibrant, you are passionate about Toronto and even Canada and would love the opportunity to represent it as brand Ambassador on the new and beautiful UP Service that will connect Toronto's Lester B Pearson Airport to the Downtown core and vice versa. You truly love helping people and want to make a difference plus you are assertive and can problem solve collaboratively and creatively and finally you know how to create lasting impressions and Signature moments.

If this describes you then we would love for you to showcase your talents on our team and look forward to a meeting.

W We thank all applicants for their interest; however, only those under consideration will b e contacted. Join us at

Your ideas move people.


the evolution of mobility

Job: Train Operations & Maintenance
Primary Location: CA-ON-Toronto Downtown
Organization: Transportation
Schedule: Full-time
Employee Status: Regular

Job Posting: 25.07.2018, 1:28:54 PM

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