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Customer Care Manager At Boardwalk Rental Communities

Location: Calgary, Alberta

Job Description

Boardwalk Rental Communities:

Over 30 years ago Boardwalk Rental Communities began with a clear Mission, to provide Resident Members with quality rental communities, a vision for the future and a commitment to five core values. These Mission, Vision and Values, coupled with Boardwalk’s Golden Foundation, have helped to create a team of Associates who are committed to building better communities. Whether it is a local Community or a global one, Boardwalk Associates approach it with the same foundation and aim to build and strengthen it.

At Boardwalk Rental Communities, we strive to become your “Employer of Choice”. We are committed to engaging our Associates through mutual respect, trust and honesty as well as following our Golden Foundation which is to “Treat others as you would like to be treated", “Be Good”, “Love Community” and “Have Fun”.

We believe that we are providing our Associates with a workplace that they can call home; a place where coming to work isn’t a chore. We continually look for new and innovative ways to engage our Associates not only in their day-to-day work, but also ways to get involved in the Community and provide opportunities to give back.

Boardwalk is seeking individuals who have a positive attitude, are energetic and as passionate as we are in building communities and serving our Resident Members. You must be self-driven, productive and have the capacity to deliver high-quality results. Working within a team is essential to your success at Boardwalk.


Customer Care Manager

Location: Brentview Towers
Classification: Full Time
Report To: Community Director


Job Responsibilities:

  • Supervise and Direct Site Staff (Landscape, Maintenance, Cleaning, Security and Customer Service associates)
  • Liaise with H.R. to fill job vacancies
  • Conduct final interviews for new site Associates
  • Complete orientations for new hires on site, orient all staff with occupational health and safety polices, complete forms as necessary.
  • Conduct required performance reviews, conduct regular meetings with staff as required.
  • Reward, encourage, and motivate staff. Manage disciplinary action as required.
  • Schedule work shifts; approve overtime. Review and verify staff hours worked for payroll.
  • Ensure Quality of building interiors and exteriors. Conduct Site visits and inspect suites between residents.
  • Prepare for quarterly “Vice President of Quality Control Inspections”.
  • Control Inventory for building operations. Oversee ordering of parts and supplies by site. Ensure site has all supplies to run appropriately. Oversee administration of inventory.
  • Coordinate advertising as required
  • Analyze current market conditions and make recommendations accordingly (rental rate, pay scale, etc.)
  • Ensure appropriate, ongoing building administration. Maintain weekly spreadsheets. Regulate specific and overall site costs. Review building operation checklists and update building statistics on an ongoing basis.
  • Develop professional relations with Tenants. Respond in a timely fashion to tenant concerns, questions, etc.
  • Coordinate default administration.
  • Update Leaders on an on-going basis. Communicate in a timely fashion through telephone and email.
  • Conduct Financial Analysis. Monitor spending and revenues. Prepare budgets. Analyze financial statements for buildings. Conduct appropriate market research.
  • Complete all required administration for the position on a tablet

Experience and Educational Requirements:

  • Previous Leadership experience an asset.
  • Property management experience an asset.
  • Post-secondary education preferred

Technical Requirements:

  • Advanced computer skills; Excel, Word and other Office 365 functions.
  • Ability to learn internal systems.
  • Familiarity with computer tablets is an asset

Non-Technical Requirements:

  • Excellent leadership and motivational skills
  • Dedicated to building better communities for all our Customers and surrounding communities
  • Strong commitment to providing excellent customer service to fellow associates
  • Ability to handle sensitive information and maintain utmost confidentiality at all times
  • Proven analytical skills
  • Excellent listening and telephone skills
  • Effective organizational and planning skills
  • Ability to work independently and with other associates in a team environment
  • Ability to multi-task and prioritize (excellent time-management skills)
  • Demonstrate a positive attitude, enthusiasm and assertiveness
  • Willingness to complete rotating on-call shift as scheduled

Please submit your resume to:

Human Resources
200, 1501 – 1 Street SW, Calgary AB, T2R 0W1
Fax: 403-298-3919

We would like to thank you in advance for your inquiry. Only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory security background checks, reference checks, and pre-employment medical exams, where applicable.

At Boardwalk Rental Communities, we believe in providing our Associates with a workplace they can call home; a place where coming to work isn’t a chore. We continually look for new and innovative ways to engage our Associates in their day-to-day work. We are proud to be an equal opportunity employer with a commitment to respecting the dignity and worth of every individual in our organization. We offer a comprehensive benefits package, profit-sharing and competitive wages to our Associates. We are passionate about community and will provide our Associates the opportunity to contribute and make a difference in their communities.