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BMW Client Advisor (Car Sales) At BMW of San Francisco

Location: San Francisco, California

Job Description

BMW succeeds in large part because BMW sales professionals create and maintain strong, long-term relationships with BMW owners. If you are a self-motivated professional with a proven ability to generate customer loyalty, are genuinely excited being the customer’s first point of contact -and accept nothing less than being part of a top-performing team- a BMW sales career may be for you.

As a BMW Client Advisor you will have the opportunity to meet fascinating people from a variety of backgrounds, to work with a team of people who share your values, and to inspire them to meet and exceed their customers' expectations every day. You will receive ongoing training and career development opportunities aligned with your personal goals and aspirations.

Primary responsibilities include, but are not limited to:

  • Achieve unit sales targets for new and/or pre-owned cars and related products and services from retail and/or wholesale clients
  • Demonstrate in-depth knowledge and enthusiasm for the vehicles, accessories, and services of the BMW center
  • Assume full responsibility for the entire sales process, including:
  • Getting to know the client via an in-depth interview
  • Accommodating the client’s product preference via presentation and demonstration
  • Finding the right BMW for the client
  • Preparing the client for ownership with a smooth and thorough delivery that accommodates all of the client’s expectations
  • Establishing a sustained consultative relationship with each client
  • Close sales effectively, being profit-minded, and understanding new and used car financing and insurance
  • Follow up with prospects, utilizing various methods of communication
  • Develop new business and leads and increase client base through focused personal marketing efforts that may include, but are not limited to, direct mail, networking affiliations and telemarketing
  • Make effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car
  • Maintain comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons
  • Demonstrate a detailed understanding of BMW vehicle supply status from production to delivery
  • Maintain knowledge of BMW products and services and maintain professional and technical expertise through on-the-job training, attending trade shows and educational programs, establishing personal network, reviewing industry publications, and participating in professional societies

Skills / Experience:

  • Prior automotive sales experience required. BMW or high-line experience strongly preferred
  • Familiarity with Reynolds & Reynolds a plus
  • Strong negotiation skills, ability to ask for the sale and handle customer requests
  • Ability to establish and maintain relationships with customers
  • Ability to assess individual client needs
  • Experience working under time constraints and managing priorities
  • Ability to adapt to sudden changes and experience making difficult decisions
  • Ability to think of innovative ways to get results
  • Able to recover quickly from setbacks
  • Able to cooperate with management
  • Able to take responsibility for handling details
  • Prior experience preferred in car or “big ticket” item sales
  • Experience in managing and organizing work time and activities

Attributes:

  • Proven communication skills
  • Demonstrated motivation to sell
  • Professional appearance
  • Able to learn details and processes daily

Education:

  • High school diploma required.

***BMW/MINI of San Francisco is a drug and alcohol-free work environment and conducts a pre-employment drug screen.