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BMW - BDC Sales Coordinator At BMW of San Francisco

Location: San Francisco, California

Job Description

Sales Coordinator for Business Development Center (Hours are anywhere from Mon-Sun 9am-7pm)

BMW and MINI of San Francisco is currently looking for a full-time Sales Coordinator to assist in day-to-day phone operations of our Business Development Center. Responsibilities will include making out-bound campaign calls, taking all in-bound sales calls, meeting monthly objectives, Internet Sales, follow-up Customer Satisfaction calls, and other exciting marketing campaign initiative tasks!

Must have a passion for process and organization with excellent phone skills and ability to multi-task in a fast-paced, team environment. Being one of the top 10 BMW luxury dealers in Northern California, we can offer a competitive salary, commission bonus plan, excellent benefits package for full-time employees, and an opportunity for advancement. Free employee parking!

A Sales Coordinator is responsible for creating sales opportunities for your dealership. Opportunities are created via interactions with clients through phone, email or postal mail contacts.

  • Achieve a high level of repeat customers by ensuring the service provided exceeds customer expectations in all respects.
  • Maintain relationships with customers throughout the ownership period by using CRM and service communication systems.
  • Work to achieve a high degree of customer satisfaction so that the customer satisfaction index is above the national average.

The majority of a Sales Coordinator's work will be comprised of the following activities:

  • Inbound sales calls
  • Scheduling appointments
  • Answer customer inquiries
  • Telephone-based outbound sales calls and campaigns
  • Appointment confirmation calls (CAFUs)
  • Appointment "no-show" follow-up calls (NOFUs)
  • No appointment follow-up calls (NAFUs)
  • Unsold Floor Traffic calls (USTs)
  • Showed Appointment Follow Up Calls (SAFUs)
  • Regularly Scheduled Call Backs (SCBs) o Internet Lead Follow-up calls
  • Lease Expiration/Lease Retention
  • Business Reply Card (BRC) lead follow-up
  • Other outbound sales calls and campaigns
  • Email communications o Postal mail communications
  • "Thank you" cards/emails/letters
  • Other mail campaigns
  • Additional customer contacts
  • "Live chat" capabilities on dealer websites
  • Surveys
  • Achieve goals by meeting targets:for sales department appointments generated.
  • Provide a high level of support to the new and used vehicle sales, service and parts operations by ensuring their business development needs are met in a timely and efficient manner.
  • Promote sales, service & parts departments by conducting marketing campaigns and promotional programs in an effective manner.

Requirements:

  • Automotive knowledge and experience a plus or trainable on BMW product line.
  • Prior experience in a call center, sales, retail, customer service and/or reception highly preferred
  • Excellent verbal/written communication skills.
  • Customer contact experience required.
  • Outgoing and patient personality with good customer relations ability.
  • Working knowledge or trainable in automotive retail center computer systems, (R/R computer system preferred, as well as proficiency in the use of Excel and Word programs)
  • Professional personal appearance
  • BMW/MINI of San Francisco is a drug and alcohol-free work environment and does a thorough background check and pre-employment drug screen.