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Business Development Center Client Care Representative At BMW of Manhattan and MINI of Manhattan

Location: New York, New York

Job Description

Brief:
The BDC Client Care Representative's focuses on the promotion of long term customer retention by assisting the sales force in the scheduling of Sales appointments, bettering communication between customer and advisor, and the developing of new business opportunities for the dealer.

Main Focus:
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Across All Brands - BMW, MINI and Motorrad New/Used Sales

Job Requirements:
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Lead Generation - Monitor and Capture Lost Leads

*

Lead Management:
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Leads / Contacted / Connected/ Appointment Made / Appointment Kept / Sold / Response Time

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Minimize Response Time - Phones and Emails

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Increase Appointment Generation and Shows

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Develop proficiency with the features of all CRM software

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Assist salespeople or BDC/CRM staff with customer contacts through training and data management.

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Track the results from customer contacts.

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Schedule customer appointments

Job Responsibilities:
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Maintain and update the customer database.

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Developing a thorough understanding of and demonstrating adherence to BDC policies and procedures

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Develop a solid understanding of product information related to the makes and models and all relevant information provided by the department

Qualifications:
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Verbal and written communication skills

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Professional personal presentation

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Customer service oriented

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Organizing and planning

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Attention to detail

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Initiative

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Reliability

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Stress Tolerance

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Ability to Multitask

Skills Required:
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Excellent math and verbal skills. These skills may be tested and evaluated.

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Previous experience in a dealership environment preferred but not required

Education and Experience:
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Knowledge of administrative and clerical procedure

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Knowledge of computers and relevant software applications

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Knowledge of customer service principle and practices

Other Duties:
Please note this job description does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement:
BMW of Manhattan, Inc. provides equal employment opportunity to all individuals regardless of their race, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal, or local law. Further, the company treats all employees equitably during employment without regard to any of the before mentioned characteristics. Discrimination of any type is not condoned and will not be tolerated by BMW of Manhattan, Inc.