Performs capacity workload modeling and availability analysis for customer facing applications, systems and environments and recommends changes/enhancements for improving performance and reliability and promoting a seamless customer experience.
Facilitates technical issue resolution across technical areas; includes hardware, software and connectivity problems.
Leads/Conducts detailed design reviews in a constructive manner.
Works across teams to ensure IT system, network upgrades and service pack deployments are implemented with minimal impact to production operation.
Facilitates technical issue resolution for complex operational, application and infrastructure issues which span technical areas.
Contributes to standards and promotes adherence to them
Schedules and implements infrastructure upgrades, repairs and replacements.
Develops and implements IT infrastructure & platform strategies for BMO desktop, laptop, tablet, mobile, storage, server, mainframe, and network strategies for the Bank
Develops strategic technology roadmaps and plans futuristic infrastructure solutions based on technical and business needs to support anticipated business strategies and organizational growth.
Designs, builds / installs, tests, maintains, monitors and upgrades infrastructure such as computing platforms, servers and networks.
Designs, develops, tests, implements and maintains computer/network systems developed internally and/or in conjunction with outside vendor.
Designs/engineers system-operating capacity (such as bandwidth, disk space, storage, and CPU utilization) to ensure high availability and performance of end-user applications and systems.
Completes analysis and designs viable IT infrastructure & platform solutions for business problems of varying complexity both independently and in a team setting.
Is accountable for overall system/technology performance; monitors production, outputs, and services to ensure that SLAs and other quality metrics are being met.
Ensures reliable and secure computing and communications capabilities to run the business software while enabling the lowest operational cost/highest availability options.
Ensures that infrastructure solutions are scalable, flexible, and supportable, is fully monitored and is as standardized and automated as possible.
Implements disaster recovery procedures and troubleshoots any network and connectivity issues in a timely manner, with minimal disruption to normal functioning.
Works with stakeholders and recommend infrastructure solutions based on engineering requirements. Ensures that systems and infrastructure align with business value and are technically sound and well-integrated.
Provides immediate response to critical connectivity and access issues to evaluate solutions, coordinate recovery and ensure resolution. On call and/or shift duty may be required.
Designs, implements, and supports technology components to meet business and technical requirements, including diagnosing problems on components
Plans and manages the effort to assist project teams/business customers to evaluate, develop, implement and support system infrastructure components.
Improves program/project processes in order to ensure the best possible deliverable outcome to improve overall efficiency and improve the bank.
Analyze the output of system and application vulnerability scanning
Supports the execution of key improvement initiatives using data-driven insights to deliver positive financial and customer outcomes.
Identifies and defines new process and / or system improvement opportunities.
Evaluates and recommends emerging technologies to influence the design process.
Embraces and promotes new processes and methodologies, including emerging technologies and agile as required, with flexibility to align to unique requirements.
Understands and manages scope of complexity that exists across business value, technology, and interaction models.
Develops, recommends, and employs productivity aids in all aspects of assignments to accelerate delivery.
Provides feedback and recommendations on requirements based on health check results.
Identifies opportunities to strengthen the capability at BMO, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.