The Senior Manager of Product Design supports the Head of Payments Strategy & Customer Experience and leads design and development of new products and services in the Payments group. This role has broad strategy and insights responsibility, spanning across business groups, impacting finance, marketing, product, risk, loyalty and channel activities.
The incumbent will have a passion for elegant, intuitive design. Drawing from a foundational understanding of customer behaviour and expectations, you will lead a team that designs, develops, and launches new products and services that deliver better experience for our customers and in turn, new revenue for the business.
Product & Service Design
Design and develop new products and services that resonate with customers and drive engagement
Understand customer needs and behaviour to draw insights that inform design and prioritisation choices
Build with a human-centric, digital-first mindset that incorporates the latest in human computer interaction theory
Commercialise these new products and services to drive new revenue for North American Retail Payments
Prototyping & Launch
Lead cross functional teams to research, prototype and launch new products
Provide business input across technical partners (including Operations, Risk, Fraud, Channels) to influence desired outcome
Manage new products to scale with an aim to fail fast and sunset or transition successful products to product management team
Influencing and Relationship Management
Effectively communicate key messages and recommendations to all managerial levels.
Partner effectively across all business functions including: Marketing, Finance, Technology & Operations, Channels, NACC, Distribution etc. in order to ensure ongoing alignment and execute successful strategies.
Prior experience in product design and development; familiarity with design theory
Strong external focus with ability to synthesize trends and keep pace in highly changing payments business
Financial acumen to develop fact-based business cases
Payments knowledge, in particularly, digital & emerging, preferred
Strong collaborator who is not afraid to speak up
Exceptional communications skills – both written and verbal
Ability to influence without direct authority
Comfortable with ambiguity
We’re here to help
At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://bmocareers.com .
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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