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Business Application Support Specialist At BMO Financial Group


Toronto, On

Job Description

The Business Application Support Specialist will be responsible to support the Digitization Center of Excellences and business partners for BAU (business as usual) and M&S (maintenance & support) initiatives for eforms and eSignature. This involves collaborating with business users, vendors and technology teams to ensure successful deliveries to production and supporting a consistent positive branch user experience. This role would also support the Digitization projects E2E and assist in transition from project to steady state mode.

Key Accountabilities:
  • Leads the investigation of specific eForms and eSignature BAU technical issues and risks that may arise; ensure they are appropriately addressed.

  • Facilitate the interaction between the business and various technology teams and vendors

  • Document, track, report on and sometimes own production and defect issues as Digitization projects transition and go through warranty period/handover

  • Provide E2E support and oversight for changes initiated by various CIO areas and vendors.

  • Stays up-to-date on technology developments and competitive trends and uses this knowledge to identify and propose creative new opportunities and strategies to apply technology to large and/or complex business objectives.


  • Possesses a university degree/college diploma in Computer Science and at least 2-years hands-on systems experience.

  • Possesses solid business and advanced application knowledge

  • Demonstrates solid understanding of Enterprise methodologies, such as ITIL or CMMI, the Software Development Life Cycle (SDLC), technology, the, best practices, and documentation standards

  • Possesses solid technical skills and is able to learn and apply new skills quickly

  • Demonstrates advanced negotiating and relationship management skills with business and technology partners

  • Possesses solid communication skills, both written and verbal and good listening skills to be able to distill the key messages from discussions with the business

  • Demonstrates initiative, self-confidence; is innovative and has the ability to work independently

  • Ability to multi-task while working on multiple projects high in complexity and of strategic importance

  • Ability to analyze problems and define solutions of medium complexity

  • Ability to work effectively and communicate clearly in a strong customer service/team oriented environment

  • Project management background is a plus

  • Agile Mindset and capability to drive a delivery

We’re here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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