Leads the investigation of specific eForms and eSignature BAU technical issues and risks that may arise; ensure they are appropriately addressed.
Facilitate the interaction between the business and various technology teams and vendors
Document, track, report on and sometimes own production and defect issues as Digitization projects transition and go through warranty period/handover
Provide E2E support and oversight for changes initiated by various CIO areas and vendors.
Stays up-to-date on technology developments and competitive trends and uses this knowledge to identify and propose creative new opportunities and strategies to apply technology to large and/or complex business objectives.
Possesses a university degree/college diploma in Computer Science and at least 2-years hands-on systems experience.
Possesses solid business and advanced application knowledge
Demonstrates solid understanding of Enterprise methodologies, such as ITIL or CMMI, the Software Development Life Cycle (SDLC), technology, the, best practices, and documentation standards
Possesses solid technical skills and is able to learn and apply new skills quickly
Demonstrates advanced negotiating and relationship management skills with business and technology partners
Possesses solid communication skills, both written and verbal and good listening skills to be able to distill the key messages from discussions with the business
Demonstrates initiative, self-confidence; is innovative and has the ability to work independently
Ability to multi-task while working on multiple projects high in complexity and of strategic importance
Ability to analyze problems and define solutions of medium complexity
Ability to work effectively and communicate clearly in a strong customer service/team oriented environment
Project management background is a plus
Agile Mindset and capability to drive a delivery