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Customer Support and Onboarding Manager At BLAZE

Location: Los Angeles, California

Job Description

If you're interested in a safe and predictable job at an established company, you can stop reading now. If you're looking to get in on the ground floor of something big and exciting, read on!

BLAZE is an early-stage technology company deploying the next-generation of a software platform for the cannabis industry. We are proven entrepreneurs that have deep experience in the cannabis industry and have great product traction in the market.

Before we get started, if you don't want to take the time to answer the questions in detail and with thought, then please don't bother applying. We need self starters that are motivated and proactive. If you only take 2 seconds to click and apply for this job, you can expect to get about 2 seconds of consideration from us. : )

WHAT WE'RE LOOKING FOR

If you're interested in a safe and predictable job at an established slow growth company, you can stop reading now. If you're looking to get in on the ground floor of something big and exciting, read on!

BLAZE (blaze.me) is a young technology company designing the next-generation of a software platform for the cannabis industry. We are proven entrepreneurs that have deep experience in the cannabis industry and have great product traction in the market and explosive growth.

Before we get started, if you don't want to take the time to answer the questions in detail and with thought, then please don't bother applying. We need detail oriented, self starters that are motivated and proactive. If you only take 2 seconds to click and apply for this job, you can expect to get about 2 seconds of consideration from us. : )

As a Support and Onboarding Manager, your primary product will be satisfied customers that have been properly trained on the Blaze platform and efficiently onboarded. You will have a team of support technicians, onboarding managers, and a suite of self-help solutions to help you reach this goal. This is an opportunity to bring your skills as a consultant, business analyst, project manager and seller to work with leading brands.

The ideal candidate will have at least 5 years experience in running SaaS support teams, onboarding, and work with development teams. This position is critical for smooth communication from sales to onboarding to support and continued support when passing bugs or feature requests to development.. Experience should include working with major ticket systems such as ZenDesk, Jira, and experience in building out self help portals for customers and other self service systems. Experience with Appcues (or similar) is a plus. This is a role that requires some travel for onsite customer engagement and for exposure to how our platform is used on customer sites.

The Overall Mission:

1. Increase Customer product usage

2. Ensure a customer centric mentality within support and onboarding teams

3. Solicit and provide customer feedback to product teams.

4. Run world class support and onboarding teams

What you'll do:

WHAT YOU BRING

Job Type: Full-time

Salary: $75,000.00 to $85,000.00 /year

Experience:

Education:

Location: