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Guest Services Supervisor At Blackwood Partners Management Corporation

Location: Surrey, British Columbia

Job Description

Reporting

The Guest Services Supervisor reports to the Marketing & Community Relations Manager with dotted line responsibilities to the Assistant Property Manager at Central City.

Purpose of Position

The Guest Services Supervisor is responsible for managing all Guest Services staff and ensuring the efficient operation of the Guest Services centre. Please note evening and weekend shifts may be required from time to time.

The primary goal of this position is to provide best in class customer service for tenants and customers to the property and reception duties for the administration office.

Responsibilities

Guest Services

- Assist customers with shopping centre information (e.g. hours, promotional details)
- Perform year round and seasonal services such as gift wrapping, coat and parcel check, lending strollers and wheelchairs, emergency baby supplies, lost and found, first aid and safe walk program (via security), and respond to email inquiries via "contact us" form
- Sell and track centre gift card sales
- Support marketing programs by communicating and promoting marketing information to customers
- Track results of promotions, tallying contest entries and performing various marketing related duties
- Maintain show card replacements, replenish brochure racks, event preparation
- Maintain, clean and organize the Guest Services work area, and sanitize strollers and wheelchairs on a daily basis
Reception

meeting reservations/bookings, and staff lunches/meetings

Skills and Experience

Computer Skills

Job Type: Full-time

Experience:

Education: