Technical Support, Customer Care Representative
Our fast-growing company is currently hiring a Technical Support, Customer Care Representative. Blackline Safety is a leader in products and services for worker safety monitoring and security tracking. We offer solutions that deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces.
Our vision is to become the world leader of worker safety monitoring. The role of the Technical Support, Customer Care Representativeis to be the first point of contact for all customer inquiries. The Technical Support, Customer Care Representativewill successfully resolve a wide variety of customer care and account management scenarios for end users, distributors, dealers and Business to Business customers who use our solutions daily.
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).
Daytime Monday-Friday 8 hour shifts covering the hours of 6 a.m. to 6 p.m.
Rotating on-call support will be part of your role after training.
Skills and Aptitudes:
Job Types: Full-time, Permanent