Team Management: The Director, Product Management will lead a team of 5+ individuals and will be responsible for managing individual and team performance, creating a culture of continuous improvement, and ensuring that the team consistently aligns to BlackLine’s corporate objectives. This individual will handle performance management, training, coaching, onboarding, and other day-to-day activities, and will be heavily involved in budgeting and strategic planning.
Roadmap & Backlog: The product team is responsible for maintaining roadmaps for each product, translating those roadmap items into epics and stories, and ensuring that those stories are properly groomed and accepted by our engineering teams. The Director will ensure that both the roadmap and backlog are updated frequently and provide a clear vision for the direction of a grouping of products that aligns to BlackLine’s broader corporate strategy, technology roadmap, and product vision. They’ll provide frequent updates and reporting on roadmap contents and progress, as well as the decision-making process that goes into defining the Roadmap.
Process & Project Coordination: The Director, Product Management will work closely with other teams, including UX/UI Design, Engineering, Tech Ops, Support, and Marketing to ensure that all projects function smoothly. Where necessary, the Director will work to create and implement policies, procedures, and processes in order to improve our workflow and output. This role also includes internal collaboration with other leaders inside of the Product team.
Customer Feedback: The Director will construct and oversee a formal customer-feedback process designed to survey clients, collect relevant data, and use that as part of the design process. This process will also include working closely with Customer Success and our Services teams to identify at-risk clients and better understand the client lifecycle.
Leadership: Product Management is a difficulty role, with immense responsibility, competing demands, and the constant pressure of making difficult decisions. The Director will provide steady leadership, mentoring, and support for the product team with the goal of ensuring that morale and productivity remain high. This role should also take special care that individual product managers are adequately supported and mentored.
Software Quality: This individual will be passionate about good design and modern technology. They’ll ensure that the software we deliver to our customers is functional, valuable, cutting-edge, and, where possible, beautiful.
Hands-on: The Director is an entrepreneur who contributes as an individual, fills in gaps where necessary, and does anything that can be done to make BlackLine successful.
Excellent written and verbal communication skills
Excellent analytical and quantitative skills
Comfort making decisions in a fast-paced, high-pressure environment
Ability to work under pressure, meet deadlines and prioritize multiple projects simultaneously
Strong leadership and management ability as evidenced by a track record of leadership positions within software and/or technology organizations
Deep familiarity with market and organizational elements of both SaaS and Enterprise-scale software businesses. Includes sales, marketing, services, and software development.
Willingness and ability to “lead from the front”
B.A. (MBA Preferred) in Accounting, Finance, or a Technical field.
5+ years of experience in a Product Management leadership role at a modern software company (SaaS and/or Finance and Accounting preferred).
Understanding of accounting and finance concepts and terminology
Knowledge of modern web application architecture and engineering patterns and practices
Experience with Agile/Scrum, Kanban, and Waterfall methodologies
Familiarity with market and organizational elements of both SaaS and Enterprise-scale Software
Understanding of user-centered design / Design Thinking concepts