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Inside Sales Account Manager At BlackHawk Industrial

Location: Chicago, Illinois

Job Description

The Inside Sales Account Manager works to sell a product or service from start to finish. This may be done over the phone, email or via web store.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Prospects, qualifies and generates sales within the company’s established trading partners.
  • Maintains a thorough knowledge of products
  • Strong character and desire to win/succeed, despite customer obstacles, objections and negativity
  • Follows through with customer to ensure satisfaction
  • Identifies revenue opportunities within customers' communities through communications, programs and other activities as needed.
  • Identifies and closes additional purchases of products and services by customers' communities.
  • Communicates routinely with customers and prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
  • Identifies and prioritizes all existing and prospective customers within his/her territory and keeps contact list current.
  • Studies product information, attends seminars, supervises tests of products
  • Proactively solve problems for customers
  • Communicate customer and market issues to company management
  • Track down and develop new sales prospects
  • Maintain positive relationships with potential buyers
  • Handle the sales process from proposal to close, including keeping customer payment current
  • Solicit and maintain contact with key accounts
  • Track all customer contact activity, prepare reports for customers
  • Provide customer support
  • Ensures appropriate identification, planning, account qualification and needs analysis at all prospect levels.
  • Engages in technical discussions with potential clients through demonstrations and presentations.
  • Perform other duties as assigned
  • Perform all work in accordance to ISO processes and procedures

QUALIFICATIONS:

  • High levels of product knowledge
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Competent with the use of computer software specific to the operation
  • Use of BlackHawk approved ERP, Contact Relation Management tools, Halo, Excel
  • Learn intimacies of BlackHawk web store back end.

EDUCATION and/or EXPERIENCE:

  • High School diploma required
  • Bachelor’s degree in a related field preferred
  • 2-4 years of experience in a similar position required
  • Previous sales or customer service and/or selling experience preferred
  • Familiar with standard concepts, practices and procedures within field
  • BlackHawk Industrial is an Equal Opportunity Employer