Peersight
Employers
Jobs
Companies
Top Cities
Log In
Jobs
Studio Assistant Senior Product Manager Business Intelligence Developer Developer Product Owner Product Owner Data Platform Developer Reporting Lead Developer BI Developer Back Programmer Business Intelligence Studio Assistant IT Programmer Specialist Statistical Programmer Product Marketing Specialist Agile Coach Director Software Engineer Junior Programmer Database Programmer Project Application Programmer Product Owner Digital Product Owner Agile Product Owner - Open Location Product Owner II Product Owner Product Owner Product Owner - Digital Channels Product Owner Product Owner Junior Software Tools Developer AGILE PRODUCT OWNER Account Manager Junior Java Developer Junior Fullstack Developer Junior Application Developer Angular Jr Junior Product Developer Junior Web Developer Software Engineer Intern - Slalom Build SOFTWARE ENGINEER Software Engineer Front-end Developer Intermediate Front End Developer Front End Developer Angular Developer Front-End Developer Newest Jobs
Companies
Yelp Two Sigma Brightenvantage international Business Consulting Inc. Moscleancom Sterling-Turner CareGuide CCLINKS TRADING LowCostWebDesignFirm.com Aecom Clearbanc Exact Media AsteroidX Storyboard That Canadian Embassy WeWork M*A*C - Southcentre Mall I Want What It's Worth Shopify First Convenience Bank The Youth Connection jobox.ai mappedin Aerotek Clickworker AT&T Insight Global American Income Life TD Bank Recovhub Amazon Flex Paylocity Creative Circle Microsoft ATI Physical Therapy Desjardins Vector Marketing Scotiabank Algolia Top Hat Unbounce CUCU Covers SnapTravel Kourts Hootsuite UFD Consulting Inc Athletic Alliance GoParkr Hinge JUUL Labs Doordash All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
Navigation
My Profile Log Out

Process Improvement Coordinator At BGIS

Location: Markham, Ontario

Job Description

Job Field:
Business Support
Job Type:
Contract
Length of Assignment:

SUMMARY

Reporting to the Team Development Manager as an integral part of the Operations Shared Services Team, your responsibilities include, but are not limited to vendor support and training of Work Order Management software systems, various reporting activities and implementing impactful process improvements. The Operations Shared Services Team offers call centre support to Service Providers that require support while using our Work Order Management Software. We offer a “work hard, play hard” collaborative team environment. This role offers the opportunity to interact with various divisions within our company, enjoy the mentorship of a supportive management team, offers autonomy, values input and recognizes strong performance.

To meet operational needs, you must be available to work rotating shifts between 8am and 8pm EST., 5 days per week. Overtime may be required.

KEY RESPONSIBILITIES

Your primary role as a Process Improvement Coordinator will encompass a wide variety of duties. Specifically, you will:

  • Learn the work order management systems, the telephony system and BGIS policies, processes and operating procedures as appropriate.
  • Work Order Management Reporting and Support include:
    • Review and follow up activities relating to various work order types including maintaining a database of actions performed
    • Prepare and utilize operational reporting, including Vendor performance reports (i.e. overdue Work Orders, etc.)
    • Prepare select Client Account Level reports (i.e. recurring Work Order reports, etc.)
    • Work Order performance analysis
  • Vendor Support and Training of Work Order Management Systems
  • Participate in program initiatives undertaken by the Operations Shared Services Team or the Operations Centre.
  • Maintain professionalism at all times and confidentiality of client account and vendor information.
  • Receive guidance and support in completing activities such as work order management, vendor support and the communication of information.
  • Offer support to Vendors i
  • Support the training of new Team Members, as required.
  • Other duties as assigned.

ESSENTIAL QUALIFICATIONS

To be up to the challenges of this Process Improvement Coordinator role, you must have a profile that includes:

  • One to three years of relevant work related experience.
  • Some post-secondary Technical or Business courses Or Community college diploma or equivalent training/experience (e.g., RPA, CET), in addition to a high school diploma.
  • Clear, effective verbal and written communication skills in English, with demonstrated proficiency in grammar, spelling and punctuation.
  • Experience with, or an understanding of, Intermediary third party relationships, such as suppliers or service providers.
  • Understanding of data management and data integrity specifically of an operational day to day nature.
  • Self-starter who challenges the status quo and strong work ethic.
  • Ability to work in a fast-paced, multi-client environment and apply various client-specific business processes to individual service request situations.
  • Effective probing and problem-solving skills, with a demonstrated ability to gather information, assess issues accurately and assign the appropriate level of priority.
  • Ability to sustain concentration over a prolonged period of time and pay attention to details.
  • Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.
  • Established organizational, coordination, documentation and time management skills with ability to multi-task and sustain concentration over a prolonged period of time, paying attention to detail.
  • Intermediate to Advanced Excel skills.
  • Familiarity with Microsoft Access.
  • Strong interpersonal skills and demonstrated ability to work effectively in a team.
  • Comfortable and effective working independently and interdependently.

ASSETS

  • Knowledge of RealSuite (BGIS work order management system).
  • Industry specific knowledge of Facility / Property Management and knowledge of Facility Operations and Maintenance.
  • Involvement in the maintenance or creation of reports from raw data to final output.