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Project Manager At Benevity

Location: Victoria, British Columbia

Job Description

Benevity is seeking a Project Manager (a key member of our Professional Services team) with a demonstrated track record in SaaS implementations.

You enjoy variety and the challenge of leading, managing and performing tasks on both major software implementations and ad hoc projects. You would operate as a dedicated client advocate who leads, develops and executes implementation plans for Benevity products & solutions to ensure our clients are successful. You are a quick study, able to learn new products and processes easily, and you enjoy leveraging that knowledge to help clients take advantage of new solutions provided by a game-changing software company.

You are someone who is technically-oriented with expert organizational skills, strong presentation skills and exemplary project management skills. You have the ability to train users effectively in a variety of environments, with a strong passion in solutioning and its ability to drive change to business outcomes. You must be client-obsessed with strong communication and analytical skills. You must be able to articulate value, inspire and be comfortable consulting and collaborating with our clients remotely or in-person.

An adept communicator, you can translate difficult concepts into layman’s terms and act as the interpreter between technical and non-technical project stakeholders. If you like being at the centre of projects and guiding them to success with a company helping its clients to change the world, read on!

Who we are

Benevity is a software company working to build better and more engaging ways for companies to unite their people around doing the right thing. For us, doing well by doing good is way more than just a tagline, but on the subject of tag, we hope you’re “it!” We’re a growing company and we’re looking for just the people to help us take our business (and Goodness) to the next level.

If you joined us you’d be joining a diverse, dedicated, and passionate team that works hard day in and day out to deliver and develop innovative solutions and peerless customer service to our growing ranks of raving fans (aka our amazing clients). You’d be working with, and for, some of the most iconic companies and charitable organizations in the world to make a real difference in their communities (and on a global scale). If you’d describe yourself as self-driven, flexible, inclusive, cooperative, quick-learning, and unafraid to tackle hard problems head-on, we want you as part of our team. And we want you to know what we think wearing jeans to work is absolutely acceptable—and feel to bring your pup along for the ride.

Though we may have outgrown our “startup” label, our fun, flexible tech culture has grown with us and still fits perfectly. More than all of that, we have a heart and hold Goodness at the forefront of everything we do. We’re getting all As as a registered B Corporation, meaning we’re happy to be counted among a growing number of companies who’re committed to higher social and sustainability standards.

What you will do

  • Own project implementation and delivery for Benevity clients. End-to-end accountability for successful project delivery, including technology and business readiness deliverables and change management activities, contributing to long-term client satisfaction and healthy adoption rates.
  • Work with key client contacts and stakeholders to identify and manage project dependencies and critical path, plan and schedule project timelines and milestones using appropriate tools, track project milestones and deliverables, develop and deliver progress reports, proposals, requirements documentation, and presentations.
  • Conduct requirements gathering sessions and customized training sessions via online webinars, phone or in-person.
  • Identify, mitigate, and manage project risks. Enlist the support of PM team people leader to clear roadblocks as required.
  • Collaborate with internal stakeholders (i.e., project developers, report developers, QC analysts, Business manager, and Client Service) to ensure efficient and effective system configuration, development, testing, billing, training and implementation.
  • Set clear project expectations and achievable timeline goals required to execute the technical and business objectives based on the scope of the launch and supporting adoption and rollout with a solutions-oriented approach. Partner with clients to identify key business goals and objectives to align products and services with the clients desired outcomes.
  • Provide regular status reporting and meet with clients regularly to discuss project progress, outstanding project tasks and risks.
  • Provide support to the Sales team during the pre-sales cycle to give prospective and existing clients insight into implementation processes. You’ll provide guidance on how various challenges may be resolved, enabling the team to hit their targets.
  • Manage multiple projects at once while paying strict attention to detail.
  • Supporting feasibility studies, business cases, analysis and documentation of data and processes and providing estimates of work effort and duration for projects enhancements.
  • Maintain an in-depth understanding of Benevity’s suite of products, and services.
  • Provide support to the Sales team during the pre-sales cycle to give prospective and existing clients insight into implementation processes. You’ll provide guidance on how various challenges may be resolved, enabling the team to hit their targets.
  • Contribute to the success of the Project Management Team, for example, by leading continuous improvement initiatives and providing leadership and guidance to Project Managers on the team.

What you bring

  • 2-4 years' experience managing software implementation projects relevant work experience in account management, business analysis, consulting, Professional Services or other implementation and delivery type roles.
  • A Bachelors’ degree
  • Excellent organizational skills and great leadership aptitude.
  • Experience conducting client needs analysis and configuring a software platform to meet those needs.
  • Strong client management experience, especially related to SaaS.
  • Expert-level project management skills and an ability to work with multiple Enterprise clients at a time to deliver on milestones, and tasks within the scope and on time.
  • Strong analytical skills, detail oriented, ability to prioritize and meet deadlines.
  • Technical understanding – not afraid to question and investigate so that challenges can be resolved quickly.
  • Professional, motivated and flexible – enthusiastic about using process to deliver but understand that there’s a time and a place to go with the flow.
  • Can-do attitude – happily takes on any relevant task; comfortable in a fast-paced, dynamic, growing company culture.
  • Motivated self-starter that works well both alone and with a team.
  • Manages multiple projects at once while paying strict attention to detail.
  • Excellent verbal and written communications skills.

What you can expect

  • A once-in-a-career opportunity to join a mission-driven growth company on a growth trajectory and with a unique, ultra-engaged culture.
  • Join a team of innovative thinkers, keen to be part of a growing company that is all about helping businesses create innovative corporate and workplace giving and other Goodness programs.
  • Work in a fast-paced environment for a dynamic, rapidly growing company with a history of proven success and stunning colleagues.
  • Connect with a rapidly growing and passionate group in an open, collaborative and fun environment.

While we are grateful and appreciative of every application, we are only able to respond to those candidates selected for an interview.