Req Id: 212440
Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
Reporting to the Senior Manager, Service Operations – the successful candidate will be responsible for analyzing/modeling business processes and developing systems and standards for business reports. They must be experts in document standardization, control procedures and data management and be able to effectively coordinate the needs of multiple teams within Bell NHS (National Hosting Service). The primary focus of this role will be to report on and manage KPIs (Key Performance Indicators) and CSFs (Critical Success Factors) related to all ITIL processes as well as the ongoing management of documentation required to support these processes.
Job Duties / Accountabilities:
Critical Qualifications / Competencies:
Preferred Qualifications / Competencies:
Bilingualism is an asset (English and French)
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 10/29/2018
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto
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