Req Id: 203075
Bell is a truly Canadian company with a 138 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Bell’s Business Intelligence team is responsible for the management and optimization of BI systems used to analyze customer behavior, automate business insight processes target marketing and contact strategy opportunities and provide insight to drive optimal business decisions.
The Next Best Action Management team is building, maintaining and optimizing business logic that drives what actions are to be presented in different customer touch points. As Bell rolls out its use of next best action tools across multiple channels, you will use your analytical skills to build the right set of business rules to deliver the best action, at the right time, for each individual customer situation.
This is a terrific opportunity to be in on the ground floor of one of the most significant strategic mandates within Bell.
What our team members have to say:
“We work in a fast-paced environment, which allows us to learn about many unique parts of the business in short periods of time. I have the ability and freedom to continually leverage my ideas and research to help solve business problems.”
“To me, the best thing about working for Bell is the amazing people. I am surrounded by a very supportive team and, on a daily basis, I collaborate with highly talented individuals throughout the company to solve complex business problems.”
Bilingualism is an asset (English and French)
Position Type: Management
Job Location: Canada : Ontario : Don Mills
Application Deadline: 09/25/2018
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto