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Analyst, Business Intelligence At Bell

Location: Toronto, Ontario

Job Description

Req Id: 203075


Bell is a truly Canadian company with a 138 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.


If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.


An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.


Bell’s Business Intelligence team is responsible for the management and optimization of BI systems used to analyze customer behavior, automate business insight processes target marketing and contact strategy opportunities and provide insight to drive optimal business decisions.


The Next Best Action Management team is building, maintaining and optimizing business logic that drives what actions are to be presented in different customer touch points. As Bell rolls out its use of next best action tools across multiple channels, you will use your analytical skills to build the right set of business rules to deliver the best action, at the right time, for each individual customer situation.


This is a terrific opportunity to be in on the ground floor of one of the most significant strategic mandates within Bell.


Key Responsibilities:

  • Work in virtual teams with Customer Operations, Marketing, Pricing and IT Specialists to optimize the targeting of offers to customers
  • Explore new sources of information to uncover new opportunities to improve campaigns
  • Analysis and delivery of business requests/issues/requirements, conducting quality assurance testing for all BI deliverables, and providing end user support related to project and operational Business Intelligence activities for other business units
  • Excellent leadership and communication skills required to work well with business users, other analysis teams, development teams, and IT teams
  • Work with and present to all management levels (CP2 to EVP)
  • Maintain and expand your knowledge of BI and current technology through training opportunities

What our team members have to say:

“We work in a fast-paced environment, which allows us to learn about many unique parts of the business in short periods of time. I have the ability and freedom to continually leverage my ideas and research to help solve business problems.”


“To me, the best thing about working for Bell is the amazing people. I am surrounded by a very supportive team and, on a daily basis, I collaborate with highly talented individuals throughout the company to solve complex business problems.”


Required Competencies:

  • Bachelors degree, or Masters in applied math, computer science, applied science / engineering, economics/econometrics, management science / operations research, or business analytics / business intelligence
  • You enjoy working with analytical tools, and can communicate technical requirements and issues to non-technical team members
  • You are highly analytical and understand the basic principles of working with large and complex data sets
  • You have the ability to leverage insights and opportunities from data and metrics to build strategies and make recommendations
  • You have knowledge of, and preferably experience with, big data and/or software development, and/or developing visualization tools
  • You have the ability to work with a team towards common goals
  • You are able to manage multiple projects and priorities
  • Advanced level of proficiency in Microsoft Excel
  • You are a self starter who is comfortable working with and presenting to all management levels (CP2 to EVP)

Preferred Competencies:

  • Experience in telecommunications marketing or product development
  • Experience with SQL and database systems such as Oracle, SQL Server, Teradata
  • Experience with analytical tools such as SAS, Python or R
  • Experience with BI and data warehouse technologies
  • Basic working knowledge of project management steps
  • Experience in presenting results and insights to upper management

#LI-SAH1


Bilingualism is an asset (English and French)


Additional Information:

Position Type: Management
Job Location: Canada : Ontario : Don Mills
Application Deadline: 09/25/2018

Please apply directly online to be considered for this role. Applications through email will not be accepted.


Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.


Created: Canada, ON, Toronto