Employers Newest Jobs All Openings Explore Log In
My Profile Log Out
Data and Technology Lead Back End Developer VFX Artist Intermediate Test Engineer Test Engineer UI Artist Game QA Engineer C Software Developer ETL Developer Database Developer DataStage Developer Jr ETL Developer Developer ETL Database Developer ETL Developer Junior-Mid level Front-end UI Mobile JavaScript developer Junior Software Engineer Android Developer Senior Mobile Developer - Android Android Mobile Developer Senior Gameplay Programmer Gameplay Designer Gameplay Programmer Programmer Junior Gameplay Programmer Merchandise Admin Programmer Analyst Programmer Analyst Advisory computer application programmer Programmer Analyst Advisory - Java Java programmer Programmer Analyst - Java - Toronto Programmer Analyst Intermediate - Java Facial Animation R Unity 3D Mobile Game Programmer Junior Animation Programmer Game Designer Statistical Programmer Programmer Analyst Manufacturing Engineer Programmer Analyst Programmer Data Programmer Junior Mechanical Engineer - EIT - Junior Developer Junior Process Engineer Jr sales engineer Newest Jobs All Openings
0x 10% Happier 101 Commerce 1010data 10x Genomics 11 Honore 128 Technology 1366 Technologies 15Five 17 Media 17zuoye 1C Company 1Crowd 1HUDDLE 1QBit 1World Online 1mg 1stdibs 21viaNet 23andMe 2C2P 2RedBeans 2U Inc. 2lemetry 2nd Address 360 Mobile Security 36Kr 3D Robotics 3D Systems 3Pillar Global 3Scan 3T Biosciences 3VR 3YOURMIND 4:33 Creative Lab 4INFO 500 Startups 500px 51 Credit Card Manager 51talk 55ip 58 Daojia 5miles 6 River Systems 6sense 7Park Data 7shifts 8 Securities 82 Labs Inc. 8i 8th Wall 8tracks Radio 8x8 Inc 90 Seconds 908 Devices 91springboard 99 9F Fintech Holdings Group 9stacks A Million Ads A10 Networks AB Tasty ABBYY ABEJA ABSENTIA ACL Services ACORN OakNorth Holdings Ltd. ACV Auctions ADC Therapeutics ADENTS HTI ADOR ADP ADVANO ADYOULIKE AEVI International AEye, Inc. AGNC Investment AID:Tech AISense Inc. AISpeech ALPHA AND CO AOptix Technologies APDM Wearable Technologies APUS Group AQMETRICS ARMO BioSciences ASR Microelectronics AT&T AT&T ATI Physical Therapy AUTO1 Group AV Homes AVG Technologies AWAL AYLIEN AYR Aahaa stores All Companies

Intake Team Lead At Bayshore HealthCare

Location: Mississauga, Ontario

Job Description


The Intake Team Lead provides direction, instructions and guidance to the Administrative Team, for the purpose of achieving targets/goals. The Intake Team Lead works within the team, as a member, carrying out the same role, but with additional “leader” responsibilities. The effective Intake Team Leader will know individual team members’ strength, weaknesses and motivations in order to drive performance within the group

  • Good understanding and promotion of Bayshore’s Specialty Drug Care Program & Prior Authorization Model:
  • Excellent understanding of key concepts & the ability to adjust where appropriate
  • Lead and assist Administrators with managing the work load to ensure that referrals and orders are handled in a timely manner
  • Monitor each queue through various reports and redistribute work as appropriate
  • Communicate clear instructions to the team members
  • Listen to team member’s feedback
  • Acts as a resource for colleagues
  • Lead training of new team members
  • Provide ongoing education and training support to team members
  • Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
  • Communicate progress to direct Manager
  • Provide ongoing support to the Management team
  • Participate in ongoing internal and/or external continuing education activities
  • Adhere to Bayshore Policy & Procedures
  • Participate in Quality activities and continuous improvement initiatives in keeping with the company’s systems
  • Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident
  • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
  • Complete other tasks as requested
  • PA role details to be developed & include:
    • Serve as the point of contact for key physicians’ offices and PAPs
    • Perform Prior authorizations as required by payor source, including procurement of needed documentation by collaborating with physician offices and insurance companies
  • Good understanding and ability for data and information analysis:
  • Understanding of call centre metrics
  • Provide daily reconciliation of all referrals received & entered
  • Oversee seamless phone coverage (inbound/outbound) to maintain service level targets & provide data on the same
  • Provide ongoing data on reason code usage by individual team members & identify areas for improvement
  • Provide clear and concise data information to internal customers who require it for reporting
  • Able to make cogent evidence-based recommendations

  • Exceptional customer relations and teamwork skills; intermediate to advanced skills in general, administrative level writing skills; strong commitment to continual learning; fluency in written and spoken English
  • Familiarity and comfort with Database design and management
  • Comfort with all major windows software applications or comfort and ability to learn
  • Ability to handle multiple issues simultaneously
  • Internal candidates must have a proven ability to deal with complex issues and above average initiative
  • Successful candidates must complete a six month probationary period specific to the position
  • Comfort with all major windows software applications or comfort and ability to learn
  • Ability to handle multiple issues simultaneously
  • Minimum – Recognized University Degree, preferably in a science or health related field
  • A minimum of two years previous experience in the healthcare sector preferably within an Intake/Prior Authorization function
  • Experience in identifying operational issues and recommending and implementing strategies to resolve problems