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Quality & Process Improvement Consultant At Baycrest

Location: Toronto, Ontario

Job Description

The Quality Transformation & Performance Department at Baycrest has an opportunity for a

Quality & Process Improvement Consultant

Non-Union, 70 Hours Bi-Weekly


Reporting to the Director, Quality Transformation and Performance Improvement, the Consultant will support the planning, coordination, implementation and evaluation of specific program and campus-wide quality and process improvement initiatives. The Quality and Process Improvement Consultant expertly applies, and supports application, of quality improvement, change management, and project management tools to facilitate excellent care within Baycrest. The Consultant will support continuous improvement focused on clinical appropriateness of care, efficiency and accountability, and safety.


Responsibilities include but are not limited to:

  • Provides subject matter expertise to various quality improvement and project teams through the use of process improvement and project management methodologies and tools such as, but not limited to Lean (‘Kaizen Event, Value Stream Mapping, 2P, A3’), Root Cause Analysis (‘RCA’), Failure Modes and Effects Analysis (‘FMEA’), and Plan-do-Study-Act (‘PDSA’)
  • Supports leaders and point of care staff with the development of knowledge in quality and process improvement strategies and techniques
  • Incorporates client and family centered care philosophy into all improvement work
  • Support the implementation and management of accreditation standards and required best practices
  • Supports the development and execution of the Quality Improvement Plan
  • Participates in the creation of a culture of critical inquiry through the utilization of information to support quality improvement efforts
  • Prepares reports, briefing notes and presentations for all levels of the organization, including Executive Team and Board Committees
  • Assists in the development, implementation and management of tracking initiatives and strategies to sustain and spread a large number of quality and process improvement initiatives

Qualifications include but are not limited to:

  • Masters’ degree in related field preferred (i.e. Health Care, Business, Epidemiology, Engineering).
  • Current registration in a regulated health profession strongly preferred.
  • Minimum five (5) years related experience leading large scale, complex improvement projects with a variety of stakeholders and competing priorities applying Project Management and process improvement skills
  • Clinical experience working in a post-acute care environment. Experience in the complex continuing care, palliative care or rehabilitation sector is considered an asset
  • Educational preparation in quality improvement such as a certificate in quality improvement or equivalent training in the use of quality improvement methods and tools
  • Lean/Six Sigma certification strongly preferred
  • Project Management Certification or training. Project Management Professional (‘PMP’) designation is an asset
  • Demonstrated skills in developing evaluation frameworks/measurement plans and data analysis
  • Experience presenting to corporate/Board committees
  • Excellent communication, facilitation and presentation skills at all levels of the organization
  • Demonstrated ability to meet deadlines, work autonomously and work collaboratively within an interprofessional team environment
  • Excellent interpersonal skills dealing with physicians, nursing staff, administration and other members of the health care delivery team working as a part of an interdisciplinary team
  • Proficiency in use of office support software (Word, Excel, PowerPoint and Access) and quality tools software packages (i.e. Visio, Microsoft Project)



Internal applicants: It is preferred that you submit your application online via our intranet. Please ensure that your updated resume is submitted with your application. Failure to submit your resume, may affect your candidacy for this position.

External applicants: Please submit your application online by clicking the Apply button below.

Internal Expiry Date: August 2, 2018

Posting # 18-0319



Remarkable people of Baycrest Health Sciences are changing the future of brain health and aging.


Thank you for your interest in joining Baycrest. Only those applicants selected for an interview will be contacted. All successful candidates will be required to complete a police reference check/vulnerable sector screen. As staff we all share in maintaining a safe care environment for clients, families, and visitors and a safe work environment for staff, students, researchers, physicians and volunteers. Baycrest is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at 416-785-2500, ext. 2961.

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Required Experience