Peersight
Employers
Jobs
Companies
Top Cities
Log In
Jobs
Full-time Quality Engineer Service Licensed Millwright Full-time Full-time Full-time Full-time Full-time Electrician Licensed Millwright Licensed Millwright Service Service Customer Service - Work from Home Customer Service - Work from Home Customer Service - Work from Home Service Service Customer Service - Work from Home Customer Service - Work from Home Customer Service - Work from Home Service Customer Service - Work from Home Service Customer Service - Work from Home Customer Service - Work from Home Full-time Electrician Lumber Sales Full Time Service Inside Sales Associate Garden Sales Full Time Tool Rental Sales Part Time Licensed Millwright Licensed Millwright Electrician Full-time Full-time Full-time Full-time Full-time Full-time Full-time Licensed Millwright Licensed Millwright Customer Service - Work from Home Customer Service - Work from Home Customer Service - Work from Home Customer Service - Work from Home Newest Jobs
Companies
Yelp ContactMonkey CareGuide Sterling-Turner Clearbanc Aecom Aerotek Two Sigma Exact Media WeWork Jane Street AsteroidX Doordash Insight Global First Convenience Bank Borrowell AT&T Akira Square Shopify Peel Regional Police Amazon Flex American Income Life Hatchways Creative Circle Vector Marketing Recovhub Instacart Walgreens Clickworker LowCostWebDesignFirm.com Scotiabank 51talk Microsoft UnitedHealth Group TD Bank Top Hat Paylocity CI&T Desjardins mappedin Checkout 51 Mobeewave The Youth Connection Hootsuite GoParkr ScribbleLive SnapTravel autoTRADER.ca Xiaomi All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
Navigation
My Profile Log Out

Consultant Digital Banking Technical - Auckland Park, Johannesburg, Gauteng At Barclays

Location: Johannesburg, Gauteng

Job Description

:

To provide technical customer support on all customer queries and requests to enhance customer service

experience. This is to ensure that we retain and attract potential clients for BSSA Digital Banking.


Accountabilities Include

:

  • Compliance

    • Ensure authentication of both new and existing clients and 3rd parties
    • Investigate and ensure that correct the correct client details are captured on our systems
  • General Enquiries

    • Assist the client with basic account queries and provide correct information on their accounts
    • Advise the client on how to navigate or troubleshoot the ABSA Digital platforms: (Cell Phone Banking Lite; Wig USSD platforms; Absa.mobi; ABSA Apps; ABSA Online Banking/Express)
    • Follow up and call back clients on agreed time for feedback
  • First Call Resolution

    • Resolve all incoming client's requests and queries via telephone, email system etc.
    • Capture all calls to enable trend analysis and provide feedback
    • Escalate of customer queries to the relevant support departments


Education and Experience, and Competency Requirements:

  • NQF Level 5 + NQF Level 4 - Grade 12
  • IT related Diploma or Degree
  • 2 years’ experience in a technical related field
  • 3 years banking and Credit experience required
  • End User Computing Skills
  • Perform Technical trouble shooting on digital platforms
  • Knowledge of Android and IOS platforms
  • Computer Literacy Skills
  • No criminal record


You will receive valuable benefits like medical aid, pension fund, preferential banking rates, funeral cover and well -being program. You'll also enjoy a company spirit that believes in giving our employees the freedom to do a great job, and the support to reach their ambitions in the future


Ready To Apply?

There are four stages in our application process:

  • Application: On our application form we ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it's a good idea to have this ready.
  • Online Assessments: We'll then ask you to complete online assessments if you have passed our minimum screening criteria. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles.
  • Interview: If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview.
  • Outcome: Following your interview we'll be in touch within five working days to advise you of the outcome.


For new opportunities and exposure ... Apply today, and take your career to the next level.


If you have not received a response to your application in 15 days please consider your application unsuccessful.


We are committed to employment equity when recruiting internally and externally. Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa.