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Zelle Product Consultant At Bank of America

Location: San Francisco, California

Job Description

Job Description:



At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s digital payments team includes product and operational managers who are constantly iterating, problem solving, and collaborating to set the vision, drive the strategy, and implement tactics to help customers reach their financial goals in a more customized, intuitive, innovative, engaging, secure, and time-saving ways.


As a Zelle Product Consultant, you will

Be responsible for improving the Zelle client experience to deliver strategic and tactical solutions in support of the overall Zelle product. Hold yourself to the highest standards of quality and professionalism, delivering on-time and on-budget while finding creative ways to optimize team and partner contributions and improve supporting processes. Partner with teammates from across the organization, influencing them to adopt solutions that will drive optimal customer experiences.


You’re a person who has (required skills)

  • User of various P2P payment products on the market. Knowledge of competitive space.
  • 4 years of product mgmt. experience, focusing on improving clients daily interactions.
  • Analytical skills to allow you to drive adoption of the product and improve clients interactions.
  • Ability to navigate cross functional teams to implement work in a collaborative nature.
  • Process knowledge of both Agile and Waterfall processes.

And you are a person who:


  • Is a continuous learner who is open to feedback and adapts quickly and positively to change
  • Is enthusiastic about payments, highly motivated self-starter with a strong work ethic.
  • Has the confidence to question client experiences & processes to improve the product.
  • Can take a vision and go pen to paper to draft, communicate, and execute it.
  • Collaborates effectively to get things done, building and nurturing strong relationships.
  • Is exceptional at problem-solving, issue resolution and time management

You’ll be better prepared if you have (desired skills)

  • Experience in mobile app product management
  • Exceptional facility with Microsoft Power Point and Office suite
  • Excellent communication and networking skills; able to drive consensus
  • Project management experience (consulting, implementation, etc.)
  • Bachelor’s degree

We’re a culture that

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
  • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
  • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.


Shift:

1st shift (United States of America)

Hours Per Week:

40