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Sr. Digital Channels Manager I At Bank of America

Location: Chicago, Illinois

Job Description

Job Description:

CashPro® is BofAML’s flagship digital platform, supporting processing of payments globally for 35k clients and 486k users across 175 countries. Greenwich ranks BofAML the second largest digital banking provider in the world. The Digital Channels organization, part of the larger Global Transaction Services division, oversees the development and execution of comprehensive strategies supporting all Treasury services accessible via CashPro’s multiple channels (online, mobile, file to file, and API connectivity).

Consider an opportunity to join GTS Digital Channels as lead Product Manager and Owner for CashPro Credit and CashPro Invest – two dynamic and wide serving applications offered as part of the larger CashPro suite of global digital banking services. This is a high visibility position given the extensive usage of these services across all segments of the bank.

The CashPro Product Manager will focus on the strategy and tactical deployment of enhanced features and functionality to improve client user experience, drive overall adoption and usage of CashPro Credit and CashPro overall. Success depends on a strong partnership with Wholesale Credit Product Management, technology, operations, and other internal partners.


Core functions and requirements for the CashPro Product Manager role:

  • Own the overall product strategy and investment roadmap for CashPro Credit and CashPro Invest (a complimentary service)
  • Provide end to end Product Management to ensure the digital offerings not only meet client needs and differentiates BofAML in the marketplace
  • Develop solutions and functionality to remove adoption barriers and increase client utilization of digital tools
  • Drive operational excellence, maximizing adoption of CashPro Credit across all market segments (business banking, commercial, corporate/global)
  • Expand digitization capabilities by driving credit document upload usage
  • Strong subject matter expertise in credit processes and digital capabilities
  • Lead operational, servicing, reporting and technical teams to drive experience, operational improvements, and manage risk

REQUIRED SKILLS

  • Proven ability to work in a demanding, fast-paced global environment; must be able to leverage cross-functional teams to deliver results to meet specific deadlines and shift focus with changing priorities
  • Flexible work style to accommodate working with partners across the globe
  • Ability and desire to think creatively to deliver business results both independently and as part of a team
  • Intellectually curious with strong communications skills – written and verbal
  • Excellent interpersonal and relationship-building skills with the ability to communicate effectively with senior managers
  • Experience with product management and product strategy development
  • Knowledge of the Wholesale Credit process
  • Understanding of the Agile development process
  • Critical thinking/ problem solving skills
  • Ability to influence others
  • Undergraduate degree required. Minimum: BS or BA degree
  • Financial services and/ or banking knowledge and experience

DESIRED SKILLS

  • Ability to work in a team environment and to manage and perform multiple tasks simultaneously
  • Ability to provide creative solutions both independently and as part of a team for unique client needs
  • Knowledge of Treasury Management and digital channels solutions
  • Good understanding or desire to learn new technology
  • Keen eye for market focus, competitive intelligence and awareness
  • Strong analytical skills to address complex issues
  • Master’s degree or post undergraduate studies

Shift:

1st shift (United States of America)

Hours Per Week:

40