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VP,Business Consultant-Canada At Bank of America Merchant Services

Location: Toronto, Ontario

Job Description

Every day, we deliver innovative solutions at the forefront of fintech that help businesses better serve their customers, expand their business, protect themselves from fraud, and reimagine commerce. Formed in 2009 by powerhouse brands Bank of America and First Data, we’ve grown to process more than 16 billion transactions at approximately 529,000 merchant locations in 2017 alone. We’re a leader with deep expertise and momentum.

Bank of America Merchant Services is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Disabled.

The Business Consultant (BC) is responsible for revenue growth through complete ownership and accountability for both new and existing client relationships within an assigned portfolio. This position provides the ability to sell the full suite of Bank of America Merchant Services solutions to Canadian based merchants with revenues exceeding $10 million. This is accomplished by using a solution-based, consultative selling approach designed to help clients grow their businesses. Sales efforts will be driven by referrals obtained from a strong working relationship developed with our bank partnership along with referrals from other BAMS teams and self-sourcing, both large and small. Through needs assessment and application of solution-based, consultative strategies, the BC will strengthen client and business partner relationships, ensuring clients are equipped with current industry vertical and related payment industry requirements, including security, compliance, loyalty, mobility and growth strategies.

Essential Functions

  • Achieve new revenue and client retention goals within the existing client portfolio by proactively evaluating client business needs against our ability to solution for those needs.
  • Establish new client relationships from within an assigned market by self-sourcing as well as collaborating with assigned bank partners and other BAMS teams.
  • Success in this role will be measured by portfolio revenue growth, new sales achievement and new revenue contribution. Client satisfaction will also be a key driver.
  • Serve as a resource lead, bringing all BAMS’ enterprise assets to the client facing relationship as needed or desired to bring positive outcomes to the client and BAMS alike.
  • Understand industry trends and effectively position BAMS products and services to drive cross sale and new revenue opportunities.
  • Influence and guide decision making within the client organization by engaging individuals who are key to the relationship and buying process.
  • Execute routines that enable effective alignment, communication and collaboration with extended enterprise partners including our BAML Treasury and Client teams and Technical/product partners as well as other BAMS teams.
  • Facilitate the resolution of escalations, contract extensions, financial dispute/issues and general business management.
  • Serve as a coach or team lead to the extended client team

Experience

  • 8+ years’ experience in electronic payments or related industry, preferably with C-level sales
  • Solution selling experience required

Skills

  • Bachelor’s degree strongly preferred
  • Experience in developing new revenue opportunities while growing an established portfolio of existing clients.
  • Consultative mindset, with the ability to develop business strategies to maximize client’s growth and development.
  • Experience selling Merchant, Bankcard, Payment Processing or Financial Services.
  • Technologically savvy; comfortable with tablet and cloud-based solutions and able to apply technology to help grow small businesses
  • Passion for continuously learning about and leveraging new technology
  • Strong prospecting skills and ability to coach others on self-generating new business
  • Hunter mentality with drive to identify and follow-through on opportunities
  • Ability to quickly establish and maintain productive relationships with senior executives in large corporations.
  • Highly motivated to succeed in a performance driven environment.
  • Strong detail-orientation and problem solving skills.
  • Strong customer service and client-centric focus.
  • Ability to work independently with minimal supervision toward the achievement of personal and team goals.
  • Strong communications, including oral and presentation skills.
  • Effective planning, time management and organizational skills.
  • Outstanding sales/portfolio management, business development and negotiation skills.
  • Ability to multitask and change direction in ever changing business development environment.
  • Ability to coach associates with less experience and/or knowledge.

Tools

  • Proficient in Microsoft Excel, Word, PowerPoint, and Outlook. Ability to quickly learn various sales applications.

Physical Requirements

  • Standard office environment: work typically involves close visual acuity on a computer to access view, read, prepare and analyze data and other written communications.

Travel

  • Approx 40% Travel is required to perform essential functions of the role

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.


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Bank of America Merchant Services ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer’s legal duty to furnish information.