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Lead Analyst At Bank of America

Location: Gandhinagar, Gujarat

Job Description

Lead Analyst

Gandhinagar, India

Job number: 19068345

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Overview (Bank of America overview, BA Continuum India overview, Business Overview)

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

  • BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

The Technology Infrastructure & Production Services (TIPS), part of the Global Technology & Operations organization, consists of more than 7,000 employees worldwide. With a presence in more than 30 countries, the TIPS designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. The TIPS delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world.

Workspace Services, part of the Technology Infrastructure & Production Services (TIPS) organization, manages all end user computing, productivity, real time communications and collaboration services, including platform, voice, video, mobility and user support and operations services. The team operates in more than 30 countries and is responsible for delivering end-to-end technology and operations supporting desktop platforms, mobility services, and communication and collaboration technologies worldwide.

Job Description

Candidate will be responsible to deliver Microsoft Office 365 & Office 365 ProPlus Applications for Enterprise. Manage operational issues related to Office 365 products and work on identifying solutions.


Responsibilities

  • Assist administration teams with troubleshooting network/server issues and testing of system related issues
  • Managing and administering Office 365 (user provisioning / de-provisioning, permissions, access, etc.)
  • Provide operational support for Office 365 products including Exchange, SharePoint, Lync, on premise, online and hybrid
  • Ability to work with minimal supervision
  • Support Office 365 deployment from different sources and troubleshooting complex install issues

Requirements

Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)

Certifications, If Any: ITIL Certification and MCSE certification

Experience Range: 8 – 10 years

Mandatory skills:

  • 5+ years of experience with Microsoft Office 365
  • Expert experience/knowledge of Office 365 ProPlus Applications
  • Understands Microsoft MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility Suite and how the ProPlus client behaviors are when changes are made
  • Understands Exchange 2013 features, migration, and related concepts
  • Experience migrating large enterprise clients to Office 365
  • SCCM, MDT, OS/Application deployment toolset engineering
  • Access Database Editing/Setup DSN Connections
  • Knowledge and experience with managing and administering Office 365 (user provisioning / de-provisioning, permissions, access, etc.)
  • Proficient communication and presentation skills
  • Proficient technical writing skills using MS Office suite - PowerPoint, Visio, Word, Excel, Project
  • Proficient with Project Management Concepts: Six Sigma, MBF, ITIL
  • Advanced technical knowledge with Active Directory

Desired skills:

  • Strong analytical skills/problem solving/conceptual thinking
  • Ability to work with technical and non-technical business users
  • Assist with internal efficiencies projects and development
  • Scripting knowledge is a plus

Work Timings:

  • 6:30 AM to 3:30 PM
  • 11:30 AM to 8:30 PM
  • 1:30 PM to 10:30 PM
  • 5:30 PM to 2:30 AM
  • 7:30 PM to 4:30 AM
  • 9:30 PM to 6:30 AM

  • Provide operational support on a Monday through Friday local business hours schedule with rotating scheduled weekend shifts

Job Location: GIFT City, Gandhinagar

Posting Date: 26/10/2019

Location:
Block 12, Road 1-D, Zone 1, GIFT SEZ - Gift House Incubation
  • India