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Interaction Designer At Bank of America

Location: San Francisco, California

Job Description

Job Description:

Erica Interaction Designer, Bank of America

At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s Experience Design team includes strategic, interaction, visual and motion designers, design program managers, content strategists, and design technologists who are constantly iterating, problem solving, and collaborating to create digital experiences that will help customers reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.

As an interaction designer you will

Work on Erica, Bank of America’s conversational commerce platform. Erica is an AI-powered, voice/text digital assistant and the hub of our omni-channel conversational commerce strategy. We’re looking for a talented wireframe expert with and a knack for friendly, human dialog. You’ll analyze user intents, create detailed user and system flows, generate journey maps to show various paths through a conversation, and create annotated wireframes, including interaction specs, draft conversational copy, and exception handling. This is a great opportunity to work on an important mission with a fun, smart, collaborative group.

You’re a person who has (required skills)

  • 5+ years of design experience
  • An outstanding portfolio that exemplifies excellence
  • Project lead experience with a track record of inspiring your team to deliver world-class design
  • Conversational UI experience such as chat, AI or VRU
  • Expertise in designing for mobile applications and responsive web
  • Mastery of Axure; proficiency in Keynote, PowerPoint, and Excel
  • Comprehensive knowledge of interaction standards and best practices

And you are a person who:

  • Thinks beyond individual design requirements and implementation details to consider how your work ties to the total project ecosystem and platform strategy
  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results
  • Collaborates and builds trust with design, product and tech partners through Agile launch
  • Actively participates in design meetings and critiques, sharing your work and gracefully adapting to feedback
  • Owns your schedule and delivers on time
  • Embraces the opportunity to work in an office while collaborating with teammates and partners in other locations (not remote)
  • Is available to travel occasionally

You’ll be better prepared if you have (desired skills)

  • Bachelor’s degree in design or related discipline
  • Financial or similar industry experience
  • Agile experience
  • Decent grammar and a desire to infuse your work with conversational copy that makes it feel like even complex financial tasks can be easy…and maybe even a little fun
  • Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints

We’re a culture that

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
  • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
  • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week:

40