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Interaction Designer At Bank of America

Location: San Francisco, California

Job Description

Job Description:

Interaction Designer

Bank of America’s User Experience Design team includes interaction designers, graphic designers, researchers, strategic designers, design program managers, content strategists, design technologists and other creative professionals. We collaborate and iterate across our digital platforms to solve problems and empower customers to reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.

We’re looking for a talented Interaction Designer who is able to create a best-in-class experience that makes customers want to come back again and again.

As an Interaction Designer, you will:

  • Create highly detailed user and system flows.
  • Generate journey maps to show and tell the steps required to complete simple or complex tasks within a conversational flow.
  • Create information architecture, hierarchy, and workflow expressed as diagrams and wireframes with control-action-response of interactive elements.
  • Provide system state and error recovery protocols.
  • Think about the individual design requirements and implementation, but you are constantly considering the continuity from one feature to another and the relationship of those experiences to the strategic direction.
  • Create presentation decks of your work using clear logic along with wireframes and/or low- and high-fidelity prototypes.

But all of our Designers:

  • Analyze information: Translate business requirements, user needs, and technical capabilities into designs that are exciting, easy to use, and emotionally engaging world-class experiences
  • Follow user-centered design processes: Applies user-centered design processes to ensure designs are well-researched, executed, and tested using industry trends, analysis, internal analysis of user behavior and data, personal expertise, design rationale and customer data
  • Leverage standards: Use brand, standard patterns, style guidelines, and other design foundations as input to new work. Respects standards but constantly pushes where new ideas will improve the design. Work the with the Technology Team to understand the documented technology standards for the platform and browser/OS specifications and bears responsibility to ensure UX assets track to technology and program standards when required
  • Create new concepts: Creates user-driven, engaging user experiences that turn complex tasks into simple, elegant interactions. Offers multiple concepts that explore new and different ways to solve challenges. Collaborate effectively with other visual designers, interaction designers, content strategists, product managers, researchers, product partners and engineering teams. Collaborate with design partners, product partners, development partners, visual designers, editors, and usability engineers against a design plan.
  • Learn and adapt: Keep pace with the ever-changing digital environment iterating designs through Lean UX, Agile, and other modern design/build processes. Work closely with agile development teams to coordinate and deliver an error-free final product
  • Juggle effectively: Work on multiple designs/projects at one time, using strong communication skills to manage time and expectations appropriately with a demonstrated ability to think strategically about the overall experience
  • Advocate for great design: Passionately advocates for great user experiences and convinces partners with a can-do spirit, thought-leadership, great designs and compelling presentations. Candidates should be able to present their work to a broader audience and leadership with a demonstrated knowledge of financial services and products. Obtains stakeholder buy-in for the proposed designs. Solicit feedback and contribute constructively to design reviews.
  • Build: Deliver error-free design specifications and assets to enable speed-to-market development and testing

What we’re looking for in Designers:

  • Insatiable learners: Hungry for ethnographic, business, competitive, technical, and all other types of knowledge that leads to the best design. Ever-curious with the patience to observe and see the things that others overlook; listens and learns from the larger community, recognizing that no one person can know it all. Understands that context makes or breaks experiences
  • Radical innovators: Unbound by rules while having a broad and deep knowledge of past and current norms and convention. Pushes for breakthrough solutions and test against familiarity to offer potential game-changers. Boundless tinker who is unafraid of failure. Wakes up every day with the desire to try new ways to solve problems in the endless pursuit of value. Ability to develop high-quality creative concept designs, with the ability to provide multiple conceptual designs
  • Joyful collaborators: A joy to work with - comfortable with presenting creative concepts, collaborating, absorbing feedback and improving designs through an iterative process
  • Infectious inspirers: Great communicators who can create excitement for a design and rationalize each and every aspect as the right solution. Uncommonly good at adjusting style to fit the situation and audience
  • Roll-up-the-sleeves executors: Synthesizes ideas into viable products/experiences by collaborating with a broad range of partners, negotiating the perfect balance of design, cost, and speed. Never rests until every detail is proudly polished. Exceptional attention to detail when creating designs, specifications, and assets and ability to be consistent with an established pattern & standards when required.
  • On-the-ball organizers: Top-notch communication, problem-solving, issue-resolution and time management skills. Creates and manages detailed design plans

Requirements for all Designers:

  • Bachelor’s degree in design
  • 3+ years of design experience with a dazzling portfolio of design work
  • Steeped in user-centered design methodologies and rapid ideation processes like Lean UX, Design Sprints, and Fail-Fast
  • Experience designing for responsive web and mobile apps
  • Knowledgeable and practiced at multi-channel industry standards and best practices
  • Proficient with Excel spreadsheets
  • Mastery of Axure and Sketch; knowledge of InVision a plus
  • Work co-located with other designers and partners. (Not remote)
  • Travel periodically for in-person collaboration and testing
  • Financial or similar industry experience preferred
  • Project management experience a plus
  • Experience working with Agile

Interaction Designers on the Team:

  • Should have proven experience
  • Should have animation/motion graphics experience


1st shift (United States of America)

Hours Per Week: