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Director At Bank of America

Location: New York, New York

Job Description

Job Description:

About the Group

The Fixed Income Prime Brokerage Account Management Team (AM) is aligned with Financing, Futures & Options business within Global Banking and Markets (GBAM). The team serves an essential client management function partnering with Sales, the Client Service Team (CSRs), Margin, Risk and Core Operations. Responsibilities include:

  • Oversight of Operations Support and Integrity of FIPB Platform
  • Ongoing Client Management
  • Understanding Clients’ business needs and acting on opportunities
  • Delivering the firm to the client

About the Role:

The role in FIPB AM begins with building on fixed income knowledge through a thorough understanding BAML’s operational processes and an implementation of market practice standards. After building a strong understanding of the products, business, processes, people and technology the candidate will:

  • Serve as primary point of contact for 8-10 clients – Speak with clients regularly, know the client, act as an escalation point, deliver the firm and products in partnership with the Futures & Options Marketing team
  • Partner closely with the FIPB Client Service Team (CSR) on day to day client issues, client management and build operational excellence: improve processes, build efficiency and establish best practices
  • Collaborate with Sales and Marketing to vet client prospects, determine potential value to FIPB via revenue and cost analysis and present sponsored prospects for requisite approvals
  • Drive client solutions by partnering with FIPB CSRs, Technology, Futures Marketing and the Repo Sales team
  • Partner with Onboarding to deliver the FIPB product to clients, liaise with internal operations groups Proactively monitor industry trends and competitive landscape
  • Manage high and low value clients in a systematic way with tracking and management reporting
  • Leverage Excel skills to build metrics
  • Plan and execute business strategy with the head of FIPB

Skills:

  • Clear, concise, and complete written and verbal communication skills with an understanding of how to tailor messages appropriate to the audiences
  • Strong client service skills
  • Rapidly assess problems, perform root cause analysis and reason out creative solutions
  • Manage workload to manager imposed or self-imposed deadlines
  • Advanced Excel and PowerPoint skills – includes pivots, macros, and charts
  • Comfortable engaging people at all levels of the organization to ask questions and solve problems
  • An organized, self-starter that can execute on deliverables without constant follow up from management
  • Comfortable with escalation and communicating information proactively
  • Own issues and see them through to resolution, relentless follow up

Requirements

  • 6-10 years of experience in Fixed Income products and/or prime brokerage
  • Strong Excel and PowerPoint skills

Shift:

1st shift (United States of America)

Hours Per Week:

40