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Digital Channels Manager I At Bank of America

Location: San Francisco, California

Job Description

Job Description:

CashPro® is BofAML’s flagship digital platform, supporting processing of payments globally for 35k clients and 486k users across 175 countries. Greenwich ranks BofAML the second largest digital banking provider in the world. The Digital Channels organization, part of the larger Global Transaction Services division, oversees the development and execution of comprehensive strategies supporting all Treasury services accessible via CashPro’s multiple channels (online, mobile, file to file, and API connectivity).

Consider an opportunity to join GTS Digital Channels as a CashPro Platform Product Manager. This role will focus on the strategic design and tactical delivery of market leading capabilities – built in house or through integration of third party solutions – and across an omni channel environment. Success will require a strong partnership with a variety of teams within and outside of Bank of America Merrill Lynch.

Core functions and requirements for the CashPro Platform Product Manager role:

  • Own the overall roadmap for CashPro Platform key initiatives, including strategy definition, funding, and delivery
  • Provide end to end Product Management to ensure digital offerings meet client needs while differentiating BofAML in the marketplace
  • Develop solutions and functionality to remove adoption barriers and increase client utilization of digital tools
  • Drive operational excellence, promoting and maximizing adoption of CashPro
  • Provide strong subject matter expertise in digital banking and channel capabilities
  • Lead fulfillment, servicing, reporting and technical teams to drive experience, operational improvements, and manage risk
  • Partner with other CashPro Platform product managers to create and commercialize integration and digitization

REQUIRED SKILLS

  • Proven ability to work in a demanding, fast-paced global environment; must be able to leverage cross-functional teams to deliver results to meet specific deadlines and shift focus with changing priorities
  • Flexible work style to accommodate working with partners across the globe
  • Ability and desire to think creatively to deliver business results both independently and as part of a team
  • Intellectually curious with strong communications skills – written and verbal
  • Excellent interpersonal and relationship-building skills with the ability to communicate effectively with senior managers
  • Experience with product management and product strategy development
  • Understanding of the Agile development process
  • Familiarity and comfort with online tools; ability and willingness to perform regular post-release production business validation testing
  • Critical thinking/ problem solving skills
  • Ability to influence others
  • Undergraduate degree required. Minimum: BS or BA degree
  • Financial services and/ or banking knowledge and experience
  • Proficiency in standard office tools and project management software

DESIRED SKILLS

  • Ability to work in a team environment and to manage and perform multiple tasks simultaneously
  • Ability to provide creative solutions both independently and as part of a team for unique client needs
  • Knowledge of Treasury Management and digital channels solutions
  • Good understanding or desire to learn new technology
  • Keen eye for market focus, competitive intelligence and awareness
  • Strong analytical skills to address complex issues
  • Master’s degree or post undergraduate studies

Shift:

1st shift (United States of America)

Hours Per Week:

40