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Digital Channels Business Analyst / Product Owner At Bank of America

Location: San Francisco, California

Job Description

Job Description:

CashPro® is BofAML’s flagship digital platform, supporting processing of payments globally for 35k clients and 486k users across 175 countries. Greenwich ranks BofAML the second largest digital banking provider in the world. The Digital Channels organization, part of the larger Global Transaction Services division, oversees the development and execution of comprehensive strategies supporting all Treasury services accessible via CashPro’s multiple channels (online, mobile, file to file, and API connectivity).

Consider an opportunity to join GTS Digital Channels as a CashPro Platform Business Analyst. The Business Analyst will work closely with Product Management and Technology to ensure key strategies are translated into buildable and deployable requirements. Special focus on initiatives that will take BofAML to the #1 position as a global digital banking provider. A key first project will be to facilitate the integration of merchant acquisition data into CashPro. Success will require a strong partnership with a variety of teams within and outside of Bank of America Merrill Lynch.

Core functions and requirements for the CashPro Platform Business Analyst role:

  • Supports key initiatives from project scope and planning through readiness and launch
  • Specific emphasis on requirements development and design
  • Owns the user stories, including acceptance criteria, backlog and implementation.
  • Manages and accepts stories within iterations.
  • Responsible for development and testing of technical output to ensure adherence to designated requirements
  • Involvement in technical release activities, including, but not limited to post production user validation
  • Drive operational excellence, promoting and maximizing adoption of CashPro
  • Provide subject matter expertise in digital design and Agile project management processes
  • Partner with other CashPro Platform product managers to ensure strategies are developed and deployed in ways that promote overall client and market acceptance and digitization

REQUIRED SKILLS

  • Proven ability to work in a demanding, fast-paced global environment; must be able to leverage cross-functional teams to deliver results to meet specific deadlines and shift focus with changing priorities
  • Flexible work style to accommodate working with partners across the globe
  • Ability and desire to think creatively to deliver business results both independently and as part of a team
  • Intellectually curious with strong communications skills – written and verbal
  • Experience with product management and product strategy development
  • Firm understanding of and experience delivering results using the Agile development process
  • Familiarity and comfort with online tools; ability and willingness to perform regular post-release production business validation testing
  • Knowledge of merchant acquisition data, overall business structure and product offerings
  • Critical thinking/ problem solving skills
  • Undergraduate degree required. Minimum: BS or BA degree
  • Financial services and/ or banking knowledge and experience
  • Proficiency in standard office tools and project management software

DESIRED SKILLS

  • Ability to work in a team environment and to manage and perform multiple tasks simultaneously
  • Ability to provide creative solutions both independently and as part of a team for unique client needs
  • Knowledge of Treasury Management and digital channels solutions
  • Understanding of Rally, SharePoint, and other tools leveraged in an Agile environment
  • Familiarity with BofAML’s digital offerings and a desire to learn new technology
  • Strong analytical skills to address complex issues

Shift:

1st shift (United States of America)

Hours Per Week:

40