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Digital Channel Consultant At Bank of America

Location: San Francisco, California

Job Description

Job Description:



Key member of the Digital Lending Sales and Service team responsible for reporting on key sales and operational control metrics for digital functionality related to mortgages, home equity lines of credit, and auto loans. Aggregates, manipulates, reconciles, and reports on lending sales funnels, as well as operational and control metrics. Partners closely with Digital Sales and Servicing Managers to quickly identify issues to eliminate risk, as well as opportunities for enhancements to the client experience. Additionally, partners closely with Finance, Product, Marketing, Technology, and Analytics to maintain existing and build new reporting packages that align with business priorities. Candidate must have strong analytical and data manipulation skills, and ability to juggle multiple priorities at once.


Required Skills:

6+ years of experience in reporting and reconciliation of key sales and operational metrics in consumer financial services

  • Demonstrated history of successfully managing and executing a large portfolio of sales / operational control reporting
  • Strong data aggregation and manipulation skills leverage with ability to leverage internal data sources. Superior Excel skills a must.
  • Strong organizational and communication skills
  • Detail oriented and strong ability to quickly identify and resolve issues
  • Ability to tell powerful stories to a senior leadership audience through advanced Power Point skills
  • Home Loans, Lending, Digital, or Finance experience a plus
  • Experience in building / managing account servicing functionality in the digital space a plus



Enterprise Job Description:

Independently initiates and/ or leads eCommerce/ ATM marketing programs, initiatives, channel strategies and research projects. Works closely with business partners in creating new eCommerce/ ATM products and implementing new marketing approaches. May provide guidance to junior staff but has no formal supervisory responsibility



Shift:

1st shift (United States of America)

Hours Per Week:

40