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Associate, Digital Channels Manager At Bank of America

Location: Chicago, Illinois

Job Description

Job Description:



Act as a CashPro product manager, with ownership on improving client user experience and CashPro adoption.


The following list outlines core functions and role requirements:

  • Manage marketing research strategy across Digital Channels
  • Lead research studies such as Client Satisfaction and Greenwich Digital Channels Benchmarking
  • Analyze market and industry trends
  • Manage client forums, including CashPro Advisory Board and CashPro Advisory Lunch
  • Communicate feedback from clients to provide input on funding prioritizies, usability, effectiveness of commercization, and gaps
  • Define action plans to address client feedback
  • Manage global regulatory and refresh process to ensure compliance
  • Support internal regulatory and OCC audits
  • Lead CashPro SOC audits

REQUIRED SKILLS

  • Must be intellectually curious, and able to analyze and synthesize data across multiple sources
  • Strong detail orientation: Clearly understands data beyond top level analysis. Must be able to conduct deep analysis, identifying and assessing questions stemming from initial data findings
  • Critical thinking/ problem solving skills
  • Strong communication skills: written, verbal, visual presentations and effective listening skills
  • Excellent interpersonal and relationship-building skills with the ability to communicate effectively with senior managers
  • Ability to influence others
  • Must think strategically and make sound judgment calls
  • Excellent organizational and program management skills
  • Proven ability to work in a demanding, fast-paced global environment; must be able to leverage cross-functional teams to deliver results to meet specific deadlines and shift focus with changing priorities
  • Flexible work style to accommodate working with partners across the globe
  • Ability and desire to think creatively to deliver business results both independently and as part of a team
  • Undergraduate degree required. Minimum: BS or BA degree
  • Financial services and/ or banking knowledge and experience

DESIRED SKILLS

  • Strong analytical skills to address complex issues
  • Ability to work in a team environment and to manage and perform multiple tasks simultaneously
  • Ability to provide creative solutions both independently and as part of a team for unique client needs
  • Knowledge of Treasury Management and digital channels solutions
  • Good understanding or desire to learn new technology
  • Keen eye for market focus, competitive intelligence and awareness


Shift:

1st shift (United States of America)

Hours Per Week:

40