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Storytelling and Interpretation Coordinator At Banff Jasper Collection by Pursuit

Location: Banff, Alberta

Job Description

Overview

We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations.

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.

  • Our Vision is to be the world’s leading provider of experiential adventure travel.
  • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences.

Responsibilities

We work and play in a place steeped in colorful history and bursting with the stories of our local legends. The Storytelling and Interpretation Coordinator brings to life our guest and staff experience through innovative storytelling and interpretive programs. The ideal candidate is an entertaining, enthusiastic and engaging storyteller, with experience and a passion for sharing the rich history of Banff and Jasper national parks. Key elements of this role include developing and leading training programs for interpretive guides throughout the Banff Jasper Collection, staying up to date with trends in interpretative practices, sharing best practices and proactively conducting ongoing evaluations.
This position reports to the Director of Programming & Animation and works closely with the operational interpretive teams, supervisors and managers at all attractions and tours.

General responsibility;
  • Developing, revising, updating and leading new staff through the Interpretive Training Program
  • Assist and participate in the creation and training of professional development programs for trainers
  • Ensuring all guides are delivering high quality interpretive tour content in a professional and interactive manner, meeting the service goals and expectations
  • Conducting regular Interpretive Evaluations of new and returning guides
  • Continually working with operations teams to push boundaries and programming in guest experience
  • Champion best in class interpretation company-wide
  • Act as knowledge-keeper of corporate history and manage ongoing partnerships with Banff and Jasper cultural organizations
  • Create content for the designing of physical interpretation pieces including panels, multi-media presentations, physical props, etc.
  • Develop new creative and fun ways of engaging guest and improving guest experience

Qualifications

  • Previous Interpretive guiding experience or educational background in Geology, History essential
  • Interpretative Guides Association or similar certification an asset
  • Experience in participating in or delivering programs that share Indigenous knowledge, awareness and/or teachings.
  • Knowledge of interpretive theory and techniques such as storytelling, demonstrations, performance styles, theatre programs or guided walks
  • Previous employee training experience or completing performance assessments
  • Able to provide effective, constructive interpretive feedback to department staff, regularly identifying individual strengths and areas for improvement
  • Effective team player, ability to think outside the box with programming and problem solving skills
  • Friendly, energetic personality
  • Experience and passion for storytelling
  • Gets excited at the idea of educating staff to better inform, entertain and inspire guests in the heart of the Canadian Rockies!
Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

EEO Information

Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.