Peersight
Employers
Jobs
Companies
Top Cities
Log In
Jobs
Valet Doorman cleaner Weekend Route Driver - Part time School Bus Operator Senior Graphic Designer Temp Courier Driver Truck Driver Examiner 4 - Barrie - Full Delivery Driver Front-end Web Developer Core Java-Developer Graphic Designer Developpeur Front-End ASP ASP Developpeur intermediaire Delivery Driver Mississauga - Car Marine Engineer Software Developer - Rails PHP Junior Mechanical Engineer Junior Instrumentation Senior Developer - 1 Year Contract Front-End JavaScript Developer Full Stack Software Developer Senior iOS Mobile Developer Software Quality Assurance Specialist Emerging Talent Full-stack Web Developer software engineer Senior Developer Job Developer Software Developer Intern Software Developer Intern Senior Android Developer Software Developer - Mobile - Hotels Pipeline Integrity Engineer GIS Computer Programmer III Jr GQS Sales Operations Manager Returning District Sales Manager Strategic Outside Sales Account DBE Barber Account Executive Account Executive technical sales representative Seasonal Part-Time Retail Sales Account Executive Sales Summer Intern - Account Manager Overnight Crew Member Sales Planning Account Manager Virtual Sales Account Manager Newest Jobs
Companies
Yelp ContactMonkey CareGuide Sterling-Turner Clearbanc Two Sigma WeWork Aecom Exact Media Aerotek Jane Street Doordash First Convenience Bank AsteroidX Shopify AT&T Insight Global Hatchways Creative Circle Borrowell Square Clickworker Amazon Flex Recovhub Walgreens Vector Marketing LowCostWebDesignFirm.com Instacart American Income Life Scotiabank Microsoft 51talk Akira TD Bank UnitedHealth Group Paylocity Top Hat CI&T Desjardins mappedin Mobeewave Checkout 51 The Youth Connection GoParkr Peel Regional Police Hootsuite autoTRADER.ca ScribbleLive SnapTravel Xiaomi All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
Navigation
My Profile Log Out

IT Support Analyst At Banff Jasper Collection by Pursuit

Location: Vancouver, British Columbia

Job Description

Overview

We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations.

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.

  • Our Vision is to be the world’s leading provider of experiential adventure travel.
  • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences.

Responsibilities

This position provides local IT infrastructure support to Pursuit’s FlyOver Canada attraction in Vancouver, BC, and remote applications support to all Pursuit locations.

This is an entry-level position with a great team, serving great clients in cool places. Some experience requirements may be waived for new graduates or existing staff. It is a permanent position, joining the FlyOver team based in Vancouver, reporting to the Manager, IT Infrastructure for FlyOver Canada.
  • Day to day support of local IT Infrastructure, such as laptops, desktop, printers and scanners.
  • Day to day remote support of IT applications in all geographies
  • Train and orient staff on use of hardware and software
  • Monitor and respond to alarms.
  • Provide quality customer service for customer-reported information technology problems
  • Independently log calls into help desk database, work through current items in help desk queue, and provide follow-up and resolution of these issues, independently or with other Pursuit IT team members. Escalate to the manager, shared services teams, or vendors as necessary
  • Test and deploy new software and upgrades to existing software
  • Manage user and computer accounts with Active Directory
  • Maintain a current laptop and desktop image collection and distribution scheme
  • With support from shared services, install, and maintain network, communication and server equipment
  • Compile technical information applicable to current hardware and software configuration and create documentation for user training and reference
  • Participate in after-hours on call rotation

Qualifications

The successful candidate must possess the following knowledge, skills and abilities:
  • Positive customer service and team attitude (helping others when required)
  • Focus on quality, organization and continuous improvement
  • In-depth knowledge of Windows client operating systems and hardware
  • Operational understanding of Active Directory
  • Minimum 2 years IT support experience, or demonstrate equivalent competencies (desirable)
  • Experience supporting desktop computing, point of sale systems, and applications specific to the attraction and hospitality industries. i.e.: Retail Pro, RTP, Maestro and Micros (desirable) in a shared services environment (desirable)
  • Experience with custom reporting using SQL (desireable)
  • Information Technology degree, diploma or related education, or demonstrate equivalent competencies (desirable)
  • Microsoft Certified Professional (desirable)
  • A+ Certification processes (desirable)
  • Primarily in an office setting, however, it may require limited travel for business support
  • Able to manipulate equipment weighing up to 20kg
  • As part of a small, multi-disciplinary IT team, the position may occasionally involve other tasks in the software development life cycle, or assisting with IT infrastructure issues
Thank you for your interest in working with us, but only those invited to an interview will be contacted.

EEO Information

Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.