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Reservations and Sales Specialist At AvantStay

Location: Los Angeles, California

Job Description

Who are we?
AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What we are looking for…
A Reservations Specialist that is a hustler who lives and breathes sales. As the first point of contact and our brand ambassador for AvantStay, you drive growth of the business by maximizing revenue from reservations and setting the tone for our guests to get excited for the exceptional experience to come.

What you’ll do...

  • Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available inventory
  • Drive Rate and RevPar through selling the right properties to the right guests, ensure revenue is maximized by up-selling properties and recommending extended stays
  • Cooperate, coordinate and communicate with all other departments to ensure highest level of customer service is maintained and the maximum profit is generated
  • Consistently offer professional, friendly and engaging service - understanding and preempting guest needs to drive reservations and provide a superior experience.
  • Book and enter reservation information using the Property Management System, ensuring full accuracy of data in order to continuously improve sales, marketing and experience strategies
  • Process and reconcile payments on all reservations, prepare and update reports as needed
  • Answer telephone, text message and email inquiries in a timely manner
  • Consistently demonstrate a commitment to guest experience excellence and profitably through special duties as assigned

What you’ll bring:

  • Previous reservations experience required
  • Must possess outstanding Sales skills, Guest service skills, professional presentation and sophisticated communication skills
  • Strong interpersonal and problem solving abilities.
  • Highly responsible, reliable and collaborative.
  • High proficiency in English language (Verbal and written),
  • Possess full command of CRS, PMS and other Microsoft applications (necessary training will be provided) Computer literacy in Windows, MS Office Suite, PMS systems is an added advantage
  • Must be flexible in terms of working hours (Shift Timing)
  • Demonstrate a high-level understanding of the short-term rental and hospitality industries. Keep up with industry trends and local regulatory environments.
  • Ability to work evenings and weekends
  • Legal right to work in the United States

  • Benefits
  • Salary: $50,000 - $70,000 + Bonus + Benefits
  • Opportunity to grow personally and professionally with our company
  • A company that invests in the team
When you join AvantStay…
You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Opportunity...
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.