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Technical Solutions Operations Specialist At Autodesk

Location: Montréal, Quebec

Job Description

Technical Solutions Operations Specialist
18WD29787
Americas-Canada-Quebec-Montréal


Technical Solutions Operations Specialist
Location: Montreal, QC - Canada
Job ID: 18WD29787

Position Overview
The Technical Solutions Operations Specialist is a key technical sales support role dedicated to helping Technical Solutions Executives develop and close win-win Named Account business agreements with Autodesk’s “Must Win” customers on a global basis. The Technical Solutions Program Executive partners with Technical Solutions Executives to develop and close Named Account agreements constructed to support deep long-term business relationships, based on a well-designed technical solution.

The primary Technical Solution Executive contributions to this business, supported by the Technical Solutions Program Executive include: driving technology thought leadership into our account relationships, accomplishing deep technical discovery of customer pains and goals, designing the Autodesk solutions that will address those needs, and working closely with internal and external customer success and services organizations to plan and propose a comprehensive solution for customers.

Responsibilities
  • Project & program manage internal processes to support the Technical Solutions Team
  • Identifying, standardizing & digitizing Technical Solutions processes across industries and geographies
  • Effectively leverage Autodesk Named Account sales processes, tools, and methodologies and internal processes to maximize sales opportunities
  • Process coordination to determine the services resourcing mix
  • Support the Technical Solutions Executive to obtain approval on Customer Success Plans
  • Be the subject matter expert for processing services deals
  • Advisor to Technical Solutions Executives on revenue implications for services deal structure
  • Collect & disseminate knowledge sharing, documents & best practice within the Technical Solutions Team. Develop, monitor & update the knowledge sharing infrastructure to best inform & connect the Technical Solutions Team
  • Create & maintain the infrastructure for Technical Solutions team skills & police the content
  • Be the reference between the Technical Solutions Team & the wider Autodesk family on one off internal initiatives
  • Technical Solutions central coordinator for internal and external service providers
  • Maintain onboarding documentation. Assist in the internal training & onboarding of new hires to the Technical Solutions Team
  • Develop & maintain good relationship with Technical Solution Executives
  • Develop & maintaining strong working relationships across geographies and functions (Customer Success Services, Finance, Legal, Product divisions, Sales, Project Accounting, Sales Operations)

Minimum Qualifications
  • University education, or significant professional experience
  • Excellent English required, plus at least one local language depending on geography supported
  • Competent at aggregating & leveraging data to help drive decisions
  • Experience in project management. Capable of managing many projects at the same time
  • Experience of centralizing & standardizing knowledge sharing
  • Proficient computer skills. Experience with Sharepoint, O365, or team sharing platforms
  • Desire to learn new skills & willingness to undertake critical tasks & projects
  • Able to work independently & remotely, with little direct supervision, with a focus on customer service
  • Positive & dynamic “can do” attitude
  • Understanding of licensing

Preferred Qualifications
  • Knowledge of Autodesk, or prior experience with Autodesk a plus

About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity.
Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

#LI-DNP

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.