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Senior Customer Analyst, Enterprise Data Science At ATB Financial

Location: Calgary, Alberta

Job Description

Helping Albertans achieve their dreams by turning the complex world of banking into brilliantly simple solutions. That’s ATB. Is that you?

Senior Customer Analyst, Enterprise Data Science

We can transform banking, reimagine it, make banking work for people. We’re on journey to make meaningful impacts on an industry that has the power to transform a person’s life. When we talk about transformation at ATB Financial, we’re not just talking about pie in the sky ideas, we’re listening and collaborating to bring those ideas to life. To put it simply, we’re on a mission to reinvent how banking can support people's’ lives. We’re going to provide meaningful solutions to problems, deepen our connection with customers and while we’re at it, transform ourselves from the inside out.

We need collaborative visionaries and executors who are eager to listen to our customers in order to do things other banks wouldn’t do. We’re building a team of relentless, passionate and inquisitive ATB transformers to build our bench strength in disrupting ourselves before we get disrupted.

Want to be a part of our story? If you’re looking for an organization where you can use your talents to do remarkable things, you may be the alpha to our beta and we encourage you to read on.

TEAM TRANSFORMATION:

To learn more about us and what each of our areas focus on, including who our fearless leaders are, connect with us at https://atbalphabeta.com/ or here.

THE OPPORTUNITY:

We use data science to transform banking. Through predictive modeling and machine learning, we anticipate our customers’ needs and connect them to ATB experts and solutions. As a Senior Customer Analyst you love to solve new problems. You are a tremendous collaborator who works effectively with a variety of stakeholders: customer-facing staff, business managers, data scientists and information architects. You are curious and always looking for ways to better understand customer needs and behaviour, to make data processes more efficient, and to learn and apply cutting edge techniques.

Job Requirements

As the ideal candidate you possess the following:

KNOWLEDGE, SKILLS & ABILITIES:

  • You have experience using data transformation and manipulation to inform predictive modeling and algorithm development (e.g., SQL, SAS, R, Python)
  • Bachelor's degree in computer science, statistics, physics, economics, cognitive psychology, industrial organizational psychology or a related field
  • You’ve worked with different types of data infrastructures (e.g., data warehouses or data lakes)
  • You have experience applying business logic and statistical techniques to data in order to develop and communicate customer insights from various data sources
  • You can take those intricate processes involved in manipulating and and analyzing data, break them down, and turn them into something that is more efficient and robust
  • You’ve got an open-source mindset - you can make the connection between a new problem and existing algorithms to create new value

ATTRIBUTES FOR SUCCESS:

  • You focus on impact over hard work: what isn't of a concern is the hours you work, but your results and impact on team members and customers
  • You like to solve difficult problems, together: no one said transforming banking was going to be easy, but we’re collectively reimagining it and there are no solo heroes welcome
  • You operate with a mentality of Build-Measure-Learn: our agile mindset is not just for our technical teams, it's a mindset that every one of us is asked to operate from. We move fast, we make mistakes but we measure the impact, learn, grow and change as a result
  • You focus on 10X and leave the incremental thinking at home: if something doesn't have significant impact, you are the person to challenge whether or not it's worth doing
  • You do it with passion or not at all: you’re inspired by our purpose and you see the link between yourself and the work you are doing to transform banking

As a team member with the Transformation team at ATB, you can expect:

  • No day will ever be the same - we’re learning, iterating and making big steps towards our vision of transforming an entire industry, everyday
  • The ability to grow a career within an inspiring, impact focused culture where you are surrounded by changemakers and leaders that empower you to use your voice to make banking work for people
  • To be a part of the energy of an organization that is unlike any other, where you may pinch yourself on the daily and wonder how you got so lucky
  • Bragging rights! You get to call yourself a Transformer and an ATBer and know you play a direct role in helping us become a cutting edge financial institution (it’s going to feel more like a technology company, but either way it’s hella cool.)

So what can ATB Financial offer you? Imagine paying less for your everyday banking, mortgages, loans and investments. Throw in an excellent benefits and pension package, opportunities for career advancement, and a financial institution that’s leading the way in change – now you’re talking about a career with a company that allows you to grow. As an award-winning employer-of-choice – we have the best of the best working for Albertans. Sound like a team you want to be a part of?

Advancement. Fun. Rewards… We get it.