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Customer Service Representative I At AT&T

Location: Dallas, Texas

Job Description

The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas

May be required to work in one or multiple queues/skill sets over various customer contact channels

Responsible for improving customer retention through programs and service provided to the customer

Utilizes mechanized systems to initiate and complete service orders and handle customer requests

Continually maintain working knowledge of all company products, services and promotions

Make recommendations according to customer's needs on features, accessories, upgrades and rate plans

Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories