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Information, Referral and Office Administrator At Association of Neighbourhood Houses BC


Vancouver, Bc

Job Description

Job Summary

Reception, Information and Referral Services

Greet guests and manage the main switchboard for ANHBC Central Services

Provide information and referral services to public and internal enquiries, keep related online information current, and generally keep website and social media current

Keep up-to-date contact lists and organizational information for ANHBC, the Alexandra Foundation and the Alexandra Housing Society

Office Support and Record Keeping

Serve as the "Master User" for contact and activity database of members, donors and stakeholders (Sumac CRM); prepare and issue tax receipts; provide basic training for new users Respond to correspondence of a routine nature from within ANHBC and from the general public

Arrange, coordinate and maintain office services, such as technical support, janitorial and security services

Maintain ANHBC social media feeds and post information as provided

Maintain manual and electronic filing systems

Manage petty cash, credit card reconciliation and code incoming invoices for payment

Meetings, committees and events

Book meeting rooms, arrange for catering, set up equipment, prepare materials packages

Provide scheduling and secretarial support, take minutes and provide other support as assigned

Sort, compile and forward enquiries and applications to the Alexandra Foundation for Neighbourhood Houses

Job Type / Category

The right person for this position is organized, friendly, quick on their feet and able to manage time and priorities. They will work well with staff and volunteers from various backgrounds

Required Education, Skills and Qualifications


Two years of related office experience; experience in a charitable non-profit organization is a definite asset

Completion of high school. Prefer post-secondary or technical courses in office administration

Proficient in Microsoft Office, Internet applications and comfortable with a range of technologies and applications

Excellent verbal and written communication skills in English

Team and customer oriented; demonstrated interpersonal skills

Must be physically fit to lift, set up and take down heavy objects up to 20 pounds

Must have a valid BC driver's license

Company Profile

The Association of Neighbourhood Houses of British Columbia (ANHBC) is seeking an energetic and detailorientated individual to join our team as our Information, Referral and Office Administrator at ANHBC Central Services. Incorporated in 1894, ANHBC is a charitable non-profit that operates eight neighbourhood houses and an outdoor centre in the Lower Mainland. Our Central Services office is an active hub providing support across ANHBC and to three other related organizations.

Job Type: Full-time


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