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Customer Service Representative At ARC Document Solutions

Location: Burnaby, British Columbia

Job Description

The Customer Service Representative (CSR) is responsible for establishing and maintaining profitable transactions with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. The CSR has primary responsibility for ensuring that customer needs are met.
Working at your own desk as a member of the CSR team, you will help to generate estimates for print orders, coordinate proofs with customers, and communicate customer requirements to the production team by creating work orders, in accordance with company policies and procedures. The Customer Service Representative serves as the primary internal representative of our organization and must convey to the customer a sense of expertise in our printing services and capabilities.
Preference will be given to candidates with experience in the printing industry or any kind of custom fabrication process or graphic design. However, we welcome candidates with experience in other industries.
We are willing to train the right person.
We encourage applicants who:
  • Possess experience in printing, or demonstrate a keen interest and a willingness to learn
  • Ability take on learning to use our computer software, this will be important to being successful in the role.
  • Guarantee satisfaction and value for our customers.
  • Contribute to a positive work environment that fosters pride in being part of a winning team.
  • Maintain personal productivity and quality standards to provide excellent service to our customers.
Working with the CSR team, you will be responsible for supporting the company vision and mission.
This is an entry level position with an annual salary of $42,000 per year as well as a generous benefits package after three months, and two weeks of paid vacation each year to start. Our office is conveniently located just a short walk from Royal Oak Skytrain station, In Burnaby BC.
No phone calls please.
Due to the high volume of resumes expected, only those applicants selected for an interview will be contacted.
Job Type: Full-time
Salary: $42,000.00 /year