Reporting to the Director of Support Services and Customer Care, the Technical Account Manager will act as the main point-of-contact and advocacy voice for a portfolio of customers. This person will manage the entire support experience of these customers, and actively participate in the continuous support of IndustryBuilt’s cloud-based and on premise management solutions.
The ideal candidate will bring a mix of technical and account management skills. They will be dedicated to ensuring superior customer journeys and interactions as they move customer issues along the support process. This candidate will also be an expert in expectation management and in relationship management for both internal and external stakeholders.
With our extensive work-from-home policy, IndustryBuilt equips its employees with the tools they need to be successful in both their careers and their personal lives. In fact, IndustryBuilt was named a Great Place to Work in Canada for 2017, a Deloitte Best Managed Company in Canada for 2018, and is certified as a Great Place to Work in the US.
As an Aptean company, IndustryBuilt is part of an international network that delivers industry-specific ERP, supply chain management, and customer experience solutions. We are able to hold onto our tightknit small company roots, while leveraging Aptean’s global resources, such as the Ross ERP and Factory MES.
Key Measures of Success
For US candidates:
Aptean, Inc. is an Equal Employment Opportunity Employer. In accordance with applicable federal, state, and local laws we do not tolerate discrimination or harassment against any applicant for employment or employee with Aptean because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information or any other group status protected by applicable law.
For Canada candidates:
If you require any accommodation assistance throughout the recruitment and selection process, please send an email to email@example.com or contact us at 888 506 0711 and ask for Human Resources. Let us know the nature of your request and your contact information, and we would be happy to assist you.