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Information, Referral and Office Administrator At ANHBC


Vancouver, Bc

Job Description

The Association of Neighbourhood Houses of British Columbia (ANHBC) is seeking an energetic and detail-orientated individual to join our team as our Information, Referral and Office Administrator at ANHBC Central Services. Incorporated in 1894, ANHBC is a charitable non-profit that operates eight neighbourhood houses and an outdoor centre in the Lower Mainland. Our Central Services office is an active hub providing support across ANHBC and to three other related organizations.

The right person for this position is organized, friendly, quick on their feet and able to manage time and priorities. They will work well with staff and volunteers from various backgrounds. The Information, Referral and Office Administrator will be responsible for duties in these key areas:

Reception, Information and Referral Services

  • Greet guests and manage the main switchboard for ANHBC Central Services
  • Provide information and referral services to public and internal enquiries, keep related online information current, and generally keep website and social media current
  • Keep up-to-date contact lists and organizational information for ANHBC, the Alexandra Foundation and the Alexandra Housing Society

Office Support and Record Keeping

  • Serve as the “Master User” for contact and activity database of members, donors and stakeholders (Sumac CRM); prepare and issue tax receipts; provide basic training for new users
  • Respond to correspondence of a routine nature from within ANHBC and from the general public
  • Arrange, coordinate and maintain office services, such as technical support, janitorial and security services
  • Maintain ANHBC social media feeds and post information as provided
  • Maintain manual and electronic filing systems
  • Manage petty cash, credit card reconciliation and code incoming invoices for payment

Meetings, committees and events

  • Book meeting rooms, arrange for catering, set up equipment, prepare materials packages
  • Provide scheduling and secretarial support, take minutes and provide other support as assigned
  • Sort, compile and forward enquiries and applications to the Alexandra Foundation for Neighbourhood Houses


  • Two years of related office experience; experience in a charitable non-profit organization is a definite asset
  • Completion of high school. Prefer post-secondary or technical courses in office administration
  • Proficient in Microsoft Office, Internet applications and comfortable with a range of technologies and applications
  • Excellent verbal and written communication skills in English
  • Team and customer oriented; demonstrated interpersonal skills
  • Must be physically fit to lift, set up and take down heavy objects up to 20 pounds
  • Must have a valid BC driver’s license

Closing Date: September 28, 2018

Terms of Employment: Regular full time position at 35 hours per week

Submit cover letter and resume to: Carly Geistlinger, Operations Manager

Association of Neighbourhood Houses of British Columbia, #203 – 3102 Main Street, Vancouver, BC V5T 3G7


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