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Operations Supervisor At American Eagle Outfitters

Location: Mississauga, Ontario

Job Description

A DC Supervisor is responsible for leading and coaching a group of hourly associates in the processing and distribution of merchandise through a state-of-the-art, high-technology distribution center in a cost effective, safe and customer service oriented manner for seamless fulfillment to our customers. As well, support the transition to “omni-channel” fulfillment processing. This position is Friday, Saturday & Sunday from 6am-630pm (36 hours per week).

ROLE & RESPONSIBILITIES:
  • Infuse a team with passion, innovation, and teamwork through a focus on people and integrity—AEO, Inc.’s core values!
  • Demonstrate that direct reports and associate development is a priority; identify and promote future leaders.
  • Retain top performers by empowering, recognizing, and rewarding their efforts and accomplishments.
  • Be a role model leader for others by: acting with integrity and respect, approaching responsibility with confidence and ownership, inspiring superior performance, and developing a track record of success.
  • Ensure customer service, quality, and safety standards are met in an efficient and innovative manner; partner with all departments to address issues, where needed
  • Modify/align departmental goals with company goals. Roll out strategy to associates while highlighting their role in contributing to ‘the bigger picture’
  • Respond to production volume and labor needs to maximize productivity and ensure quality
  • Interface with other supervisors/departments to maximize the labor force to meet daily objectives
  • Develop and implement methods and procedures to improve efficiency and safety of operations; drive change to adapt to “Omni-channel” fulfillment processing in 2017
  • Champion change in a way that promotes and maintains high employee morale; strive for continuous improvements in all areas
  • Manage team members coaching for growth and development; ensure department morale and engagement remains high
  • Train, develop, and supervise hourly employees; scale-to-size in terms of team leadership and team efficiency (i.e., able to effectively lead smaller team and larger team while efficiently supporting fluctuating volumes per site growth plans)
  • Promote and maintain high employee morale, performance and safety, and counsel employees for unacceptable performance/attendance
  • Administer company policies and procedures, while proactively partnering with Human Resources, where needed/required
  • Communicate daily to associates regarding production goals and company information
  • Observe for mechanical and safety deficiencies on a daily basis and alert the appropriate area
  • Maintain the security of all merchandise and capital equipment in assigned departments
  • Other duties as assigned
  • Maintain a passion for winning in a team environment!

    Learning & Development
  • Utilize tools, resources, and new experiences to advance own skills and proactively seek out feedback to identify development opportunities.
  • Monitor and maintain a safe work environment, safe work conditions and safe work practices.
  • Champion change in a way that promotes and maintains high employee morale; strive for continuous improvements in all areas.
  • Maintain a passion for winning!
AUTHORITY:
  • Decisions regarding flow of product throughout the facility
  • Recommend hiring decisions at hourly levels
  • Development, coaching and counseling of employees as required for performance or attendance issues

    QUALIFICATIONS:
  • Individual should be willing to work in a fun, fast paced environment, and have a good sense of humor. The individual should also be strategic, innovative, logical, objective, a people developer, a relationship builder, and a team player
  • Diploma in Business Management, Logistics, Supply Chain, or equivalent, preferred
  • 3-4 years previous leadership/management experience in a warehouse/distribution/retail environment or equivalent; .com and/or “Omni-channel” retailing experience, preferred
  • Understanding of WMS and/ or experience in a RF environment
  • High degree of proficiency MS Office Suite, Outlook, & Internet applications
  • Excellent written and verbal communication skills, strong analytical skills, interpersonal skills and planning skills
  • Excellent problem solving ability, high sense of urgency
  • Must have the ability to act independently and ability to work collaboratively within a team
  • Ability to work in a fast-paced and deadline-oriented environment
  • Self-motivated with critical attention to detail, deadlines and reporting