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AE - Cashier At American Eagle Outfitters

Location: Toronto, Ontario

Job Description

The Cashier is responsible for positively impacting the customer’s shopping experience by providing the customer with an exceptional cash and wrap experience. The Cashier maximizes sales by delivering efficient, friendly and knowledgeable service and ensuring the customer is consistently informed of AEO loyalty programs. The Cashier is expected to role model AEO values and AEO Customer First behaviours in all actions and interactions in order to create a positive Customer First experience.

POSITION TITLE: Cashier
REPORTS TO: Store Management Team
STATUS: Part Time
SUPERVISES: N/A

RESPONSIBILITIES:
  • Consistently demonstrate AEO Customer First standards for the cash and wrap in order to deliver a positive customer experience and achieve the daily sales goals.
  • Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
  • Ensure cash and wrap is clean, neat, organized and stocked with necessary supplies.
  • Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
  • Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
  • Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
  • Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
  • Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
  • Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
  • Aware of and follow Loss Prevention policies; advise management of any unusual internal or external activity.
  • Understand and adhere to all company policy and procedures.
QUALIFICATIONS:
  • Previous retail experience preferred.
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
  • Demonstrated collaborative skills and ability to work well within a team.
  • Ability to receive feedback and take action when appropriate.
  • Able to stand and move about for long periods of time; reach, bend, stoop, etc. to handle products.
  • Available to work a flexible schedule (subject to applicable law) to include evenings, weekends and holidays.
  • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment.
  • Proficient use of technology.